Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pamela Nordell

Summary

Experienced Specialist successful at managing high case loads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem solving abilities. Detail-oriented, able to solve complex issues with excellent oral, written and listening skills. Proven success in meeting and exceeding client needs.

Overview

39
39
years of professional experience

Work History

Licensed Realtor

Coldwell Banker / Re-Max Realty / US Prefered RE
03.1986 - 01.2010
  • Managed contracts, negotiations, all aspects of sales to finalize purchases and exceed customer expectations
  • Presented purchase offers to sellers for consideration, negotiated final sales prices with home sellers
  • Over 275 Million in sales and transactions . Won Numerous 'Top Sales' Awards
  • Proficient ability to prioritize and multitask daily activities during all kinds of market conditions

Loss Mitigation Foreclosure Prevention

JPMorgan Chase
09.2011 - 10.2013
  • Consulted with customers to determine best strategies to prevent foreclosure, loan modifications, forbearance and repayment plans, reinstatement and payoffs. Facilitated short sales or deed in lieu, if necessary
  • Performed collections and loss mitigation. 2 + year project
  • Utilized 15 computer programs, as many as 10 at the same time

Designer

Cache Cabinetry / Oak Craft Cabinetry / Home Depot
02.2014 - 03.2017
  • Used the 20/20 Architectural Design Program. Designed - cabinetry, plumbing, flooring, countertops, hardware, all electrical, wall coverings, and appliances. Resolved client concerns quickly and professionally
  • Designed new living spaces, remodels, updated spaces, residential new construction for various builders and creating wide alternative design-approved changes. Read and interpreted blueprints
  • Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities

Auto Insurance Claims Specialist

State Farm
04.2017 - 11.2019
  • Identify comparative negligence, NICB fraud indicators, potential for excess exposures, strong attention to detail
  • Determine liability through investigation and obtaining statements
  • Strong written and oral proficiency, active listener, strong analytical and interpersonal relationship building skills, influential communication, takes initiative, high energy self starter
  • Manages approximately 37 incoming calls and numerous emails per day. Works daily with other insurance companies, repair facilities, car rental companies, appropriately evaluating total loss and injuries
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Followed up with customers on unresolved issues.

Care Giver for Family Member

Self
11.2019 - 08.2021
  • Built strong relationship with Family member to deliver emotional support and companionship.
  • Engaged Family member in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help Family member achieve nutritional objectives.
  • Provided safe mobility support to help Family member move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported Family member to events and activities, medical appointments, and shopping trips.

Uber Driver

Uber Technologies Inc.
07.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Education

Design And Visual Communications

20/20 Architectural Design
Atlanta, GA
09.2014

Real Estate Sales And Development

Arizona School of Real Estate
Mesa, AZ
03.1986

Business Administration And Management

Mesa Community College
Mesa, AZ
05.1981

Skills

  • Coverage assessments
  • Reporting skills
  • Regulatory compliance
  • Account management
  • Documentation abilities
  • Brand awareness
  • Extremely organized
  • Risk management processes and analysis
  • Performance analysis
  • Complaint resolution

Accomplishments

  • 16 'Ovation Awards' - Customer survey and recognition - State Farm
  • Kitchen design featured and published in American Woodmark Catalog
  • 27 'Customer Service Awards of Excellence' - JP Morgan Chase
  • Top Company Producer - Coldwell Banker Real Estate
  • Multi-Million Dollar Producer Awards - Re/Max Realty

Timeline

Uber Driver

Uber Technologies Inc.
07.2021 - Current

Care Giver for Family Member

Self
11.2019 - 08.2021

Auto Insurance Claims Specialist

State Farm
04.2017 - 11.2019

Designer

Cache Cabinetry / Oak Craft Cabinetry / Home Depot
02.2014 - 03.2017

Loss Mitigation Foreclosure Prevention

JPMorgan Chase
09.2011 - 10.2013

Licensed Realtor

Coldwell Banker / Re-Max Realty / US Prefered RE
03.1986 - 01.2010

Design And Visual Communications

20/20 Architectural Design

Real Estate Sales And Development

Arizona School of Real Estate

Business Administration And Management

Mesa Community College

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