Pamela Orozco

Work History

Psychiatric Nurses Assistant

North Texas State Hospital

12.2022 - Current

Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Worked with Type patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Performed intake triage, vitals and assisted patients with mental health screenings.
Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
Supervised safety, behavior and Type actions during scheduled and emergency trips off campus.
Answered Number daily office phone calls for Type appointments, questions and visitation rules.
Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.

Paraprofessional

WFISD

08.2016 - Current

Working with students in groups and individually during lessons, assisting with lesson plans and materials, grading homework, and writing progress reports
Teaches and supervises students in the event that their regular teacher is unable to lead class
Creating lessons for students when none are available when substituting in a classroom
My duties include managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success
When positioned as a ISS teacher I was responsible for ensuring that students that are placed in the In-School Suspension Program work on study habits, classroom behavior skills, and a positive self-image

Customer Service Representative

Walgreens

10.2016 - 02.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Promptly responded to inquiries and requests from prospective customers.
Trained staff on operating procedures and company services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Overview

Work History

Psychiatric Nurses Assistant

Paraprofessional

Customer Service Representative

Education

High School - undefined

Skills

LANGUAGES

Timeline

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