Pamela Parker
Warren
Summary
Enthusiastic sales and customer service professional with a strong focus on communication and negotiation. Committed to delivering exceptional customer service and constantly seeking innovative ways to leverage extensive knowledge of products and services to drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to connect with individuals at all levels of the organization and the public. Thrives in both technical and non-technical, fast-paced team environments. Known for expertise in relationship building, closing deals, and proficiency in logistics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LTL Operations Specialist
Freight Saver
07.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and efficient manner
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Mortgage Loan Officer
Rocket Mortgage
10.2022 - 06.2024
- Able to build great rapport, Maintain a quality pipeline, close loans, assistant clients throughout the home purchase process, get approval letters, properly qualify clients, be solution oriented
- Collect documentation, communicate with processors and underwriters as well as real estate agents
Sales Representative
T-Mobile
08.2020 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
Sales Representative
Metro By T-Mobile
07.2019 - 08.2020
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
Heavy Machine Operator
Sentech Services
10.2018 - 03.2019
- Trained new employees in efficient and safe operation of machines
- Operated jacks and moved materials to various locations throughout the facility to meet job schedule demands
- Inspected, cleaned and performed operator level maintenance on equipment in accordance with standards
Server
Logan's Roadhouse
06.2017 - 06.2018
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
Education
High school diploma -
Lincoln High School
Warren, MI06.2017
Skills
- Cell Phone Operating Systems
- Customer service
- Heavy equipment operation
- Negotiation
- Bussing
- Organizational skills
- Machining
- Mentoring
- Ability to Lift 40 Pounds
- Maintenance
- Cleaning
- POS
- Public Relations
- Serving
- Sales
- Outside sales
- Loan Officer Experience
- Fair Housing Regulations
- Credit Analysis
- Loan Origination
- Banking
- Microsoft Outlook
- Inside Sales
- Financial Services
- Data entry
- Microsoft excel
- Customer relations
- B2B Sales
- B2C Sales
- Dispatching
Certification
- MLO
- NMLS
Timeline
LTL Operations Specialist
Freight Saver
07.2024 - Current
Mortgage Loan Officer
Rocket Mortgage
10.2022 - 06.2024
Sales Representative
T-Mobile
08.2020 - 10.2022
Sales Representative
Metro By T-Mobile
07.2019 - 08.2020
Heavy Machine Operator
Sentech Services
10.2018 - 03.2019
Server
Logan's Roadhouse
06.2017 - 06.2018
High school diploma -
Lincoln High School
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