Pamela Pavnick
Hillsborough,NH
Summary
Dynamic professional with a strong background in customer service and patient care, Proven ability to build rapport and resolve conflicts effectively. Skilled in vital signs monitoring and compassionate support, enhancing client experiences and ensuring safety. Committed to teamwork and delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Rural Carrier
United States Post Office
07.2025 - 09.2025
- Delivered mail and packages efficiently to designated rural routes.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in sorting and organizing postal items for distribution.
- Learned safety protocols and operational guidelines for mail handling.
- Collaborated with team members to streamline delivery processes.
- Utilized handheld devices for tracking packages and updating delivery status.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Senior Customer Service Representative
Taco Beyondo
02.2022 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily financial reports.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Followed recipes accurately to produce consistent quality dishes in high-volume settings.
- Assisted chefs in executing menu items efficiently during peak service hours.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
LNA
Summer Hill Assisted Living
04.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Provided compassionate patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and documented changes in patient conditions to ensure timely medical responses.
- Implemented infection control measures, contributing to a safe environment for patients and healthcare staff alike.
- Advocated for patients' rights and needs, ensuring they received appropriate resources and support within the facility.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
Photographer
Self-employeed
02.2008 - 10.2019
- Captured high-quality images for diverse clients, ensuring alignment with creative vision and project goals.
- Edited and retouched photographs using Adobe Creative Suite to enhance visual appeal and maintain brand consistency.
- Developed and executed photo shoot plans, coordinating logistics and schedules to maximize efficiency and effectiveness.
- Collaborated with clients to understand their needs, resulting in tailored photography solutions that exceeded expectations.
- Took photos from different angles and perspectives to capture perfect images.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
Peer Support Specialist
Riverbend Community Mental Health
04.2015 - 08.2018
- Facilitated support groups, fostering peer connections and shared experiences.
- Developed individualized recovery plans, enhancing participants' coping strategies.
- Educated clients on available resources, promoting informed decision-making.
- Collaborated with mental health professionals to coordinate comprehensive care approaches.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
Education
Associate of Arts - Social Services
NHTI
ConcordAssociate of Science - Paralegal Studies
Bryant And Stratton College
Buffalo, NY04-2026
Skills
- Bathing assistance
- Patient care
- Basic life support
- Vital signs monitoring
- Compassion/Empathy
- reliable
- Excellent customer service skills
- Rapport building
- Conflict resolution
- Crisis intervention
- Teamwork
- Attention to detail
Timeline
Rural Carrier
United States Post Office
07.2025 - 09.2025
Senior Customer Service Representative
Taco Beyondo
02.2022 - 03.2025
LNA
Summer Hill Assisted Living
04.2020 - 11.2021
Peer Support Specialist
Riverbend Community Mental Health
04.2015 - 08.2018
Photographer
Self-employeed
02.2008 - 10.2019
Associate of Arts - Social Services
NHTI
Associate of Science - Paralegal Studies
Bryant And Stratton College
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