Pamela Paz

Completed what is described below for a 428 unit property

• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
• Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
• Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.

Completed what is described below for a 482 unit property

• Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
• Managed online listings on various platforms, ensuring
• Created and submitted daily reports on leasing activities.

accurate information and prompt response times for inquiries.

• Collected and maintained careful records of rental payments and payment dates.
• Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
• Distributed and followed up on tenant renewal notices.