Pamela Perez
Union City,NJ
Summary
Customer service professional with 4+ years of experience delivering high-quality support in remote and hybrid environments. Proven track record of resolving customer issues efficiently, supporting payroll and administrative processes, and leading service teams. Strong communicator with the ability to manage high-volume inquiries while maintaining customer satisfaction and accuracy.
Overview
5
5
years of professional experience
Work History
Talent & Payroll Support Specialist (Hybrid)
AllWork
Woodbridge, NJ
09.2025 - Current
- Support payroll processing and employee inquiries, ensuring accuracy and timely resolution
- Handle high-volume internal and external support requests via email and digital platforms
- Maintain and update employee records with strong attention to detail
- Collaborate with HR and management teams to resolve discrepancies and improve workflows
- Provide customer-focused support to employees and clients in a fast-paced environment
- Managed high-volume inbound customer inquiries with professionalism and efficiency.
Remote Customer Service Specialist
Quiown Corp.
Remote
06.2022 - 09.2025
- Managed daily customer interactions via phone, chat, and email in a fully remote setting
- Maintained under 5-minute response time across chat and email support channels
- Resolved 95%+ of customer issues on first contact
- Documented all interactions in CRM systems to ensure accurate tracking and follow-up
- Assisted customers with account issues, billing inquiries, and general support needs
- Consistently met or exceeded performance metrics and service-level expectations
Customer Service Supervisor (Hybrid)
Shyft6
Woodbridge, NJ
11.2021 - 06.2022
- Supervised and supported a team of customer service representatives
- Trained new hires on systems, procedures, and customer service best practices
- Monitored team performance and provided coaching to improve service quality
- Handled escalated customer issues and ensured timely resolution
- Assisted with scheduling, reporting, and daily operations
- Supervised daily operations to ensure high standards of customer service and satisfaction.
Education
High School Diploma -
Union City High School
Union City, NJ06-2010
Medical Assistant -
Everest Institute
South Plainfield, NJ02-2012
Health & Life Insurance License - Health And Life
ExamFX
Remote08-2024
Skills
- Remote Customer Support (Phone, Chat, Email)
- Conflict Resolution & De-escalation
- Payroll & Administrative Support
- CRM Systems & Data Entry
- Team Leadership & Training
- Time Management & Multitasking
- Microsoft Office & Google Workspace
- Slack, Zoom, and Remote Collaboration Tools
- CRM Tools (Zendesk, Salesforce, or similar)
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- Communication Tools (Slack, Zoom, Teams)
- Experienced remote worker with strong self-management skills
- Detail-oriented with administrative and payroll exposure
- Proven ability to lead, train, and support teams
- Bilingual Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Talent & Payroll Support Specialist (Hybrid)
AllWork
09.2025 - Current
Remote Customer Service Specialist
Quiown Corp.
06.2022 - 09.2025
Customer Service Supervisor (Hybrid)
Shyft6
11.2021 - 06.2022
High School Diploma -
Union City High School
Medical Assistant -
Everest Institute
Health & Life Insurance License - Health And Life
ExamFX