Summary
Overview
Work History
Education
Skills
Timeline
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Amy Sall

The Bronx,NY

Summary

Multilingual customer service professional with experience in retail and healthcare support. Skilled at resolving customer issues, handling high-volume inquiries, and providing empathetic assistance in fast-paced environments. Fluent in English, French, Wolof, and Fulani, with a proven ability to connect across cultures. Seeking a remote opportunity where strong communication, adaptability, and problem-solving skills can contribute to organizational success.

Overview

5
5
years of professional experience

Work History

Home Health Aide

Ultimate Care
Brooklyn, New York
04.2023 - 05.2025
  • Provided daily living assistance, medication reminders, and companionship to patients in home settings.
  • Communicated effectively with patients and families, ensuring comfort and trust in sensitive situations.
  • Managed scheduling and care tasks independently while maintaining accurate records.

Customer Service Associate

Bath & Body Works
Manhattan, New York
07.2020 - 01.2023
  • Assisted over 50 customers daily with purchases, returns, and product inquiries, while maintaining positive experiences in a high-traffic retail environment.
  • Delivered personalized product recommendations, and promoted seasonal items and loyalty programs to drive sales.
  • Resolved customer concerns promptly and professionally, contributing to repeat business and strong customer loyalty.

Education

Associate of Arts - Human Services

Guttman Community College
Manhattan, NY
05-2020

Skills

  • Remote customer support (phone, chat, email)
  • Conflict resolution and active listening
  • Multilingual: English, French, Wolof, and Fulani
  • Patient care and compassionate communication
  • Time management and organization
  • Team collaboration and problem solving

Timeline

Home Health Aide

Ultimate Care
04.2023 - 05.2025

Customer Service Associate

Bath & Body Works
07.2020 - 01.2023

Associate of Arts - Human Services

Guttman Community College

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