Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Peters

Warren,RI

Summary

Positive and upbeat restaurant team member thrives on serving diverse customers, achieving upsell targets and maintaining high productivity. Self-directed in daily tasks, including cleaning, organizing and stocking counter areas. Skilled at independently managing routine jobs like serving food, sanitizing, sweeping floors and removing trash. Hardworking professional with an organized nature and good multitasking abilities.

Overview

3
3
years of professional experience

Work History

Counter Server

The Wave
Bristol, RI
06.2021 - Current
  • Delivered top quality customer service while managing multiple tasks.
  • Greeted incoming guests with friendly smile and provided knowledgeable service.
  • Adhered to food service sanitation guidelines and standards.
  • Processed order transactions and handled debit and cash operations.
  • Assisted customers in selecting items from menu based on preferences and dietary needs.
  • Calculated charges, issued bills and collected payments.
  • Developed long-term relationships with customers, increasing repeat business.
  • Maintained complete knowledge of available menu, including daily specials.
  • Received, checked and arranged food orders for in-store and carry out customers.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Oversaw inventory and reported replacement needs to kitchen management.

Swim Instructor

Ripples
Bristol, RI
12.2021 - 05.2023
  • Handled student situations using logic and mediation skills.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Recognized danger and reacted calmly to mitigate risk.
  • Demonstrated proper breathing techniques and meditation exercises.

Host

Duck Press
Wakefield, RI
01.2023 - 03.2023
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Teacher's Assistant

Extended School Year North Providence
North Providence, RI
06.2022 - 08.2022
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Laminated teaching materials to increase durability under repeated use.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Worked one-on-one with special needs students to help navigate through school challenges.

Education

High School Diploma -

Mt. Hope High School
Bristol, RI
06-2022

Some College (No Degree) - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Excellent work ethic
  • Serving expertise
  • Accuracy and efficiency
  • Customer Service
  • Food safety knowledge
  • Sales expertise
  • Effective Communication
  • Food Preparation
  • POS System Operation
  • Payment Collection

Timeline

Host

Duck Press
01.2023 - 03.2023

Teacher's Assistant

Extended School Year North Providence
06.2022 - 08.2022

Swim Instructor

Ripples
12.2021 - 05.2023

Counter Server

The Wave
06.2021 - Current

High School Diploma -

Mt. Hope High School

Some College (No Degree) - Psychology

Southern New Hampshire University

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Pamela Peters