Pamela Phillips
The Colony,TX
Summary
Dynamic Billing Specialist with extensive experience at Lewisville Diagnostic Center, adept at optimizing billing processes and enhancing patient communication. Proficient in billing software and claims processing, I excel in dispute resolution and customer service, ensuring accuracy and compliance while fostering strong relationships with patients and insurance providers.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Billing Specialist
Lewisville Diagnostic Center
Lewisville, TX
09.2021 - Current
- Executed patient billing statement processing with meticulous attention to detail and accuracy.
- Facilitated resolution of billing inquiries from patients and insurance companies.
- Monitored and updated knowledge of healthcare billing regulations and guidelines.
- Facilitated collaboration with medical staff to ensure precise coding of performed procedures.
- Oversaw accounts receivable reports to ensure timely identification of outstanding payments.
- Facilitated training sessions for new staff on billing software, emphasizing accuracy and compliance best practices.
- Optimized billing processes to enhance efficiency and minimize errors.
- Spearheaded initiatives to improve patient communication on billing procedures and expectations.
- Investigated and rectified billing discrepancies to ensure precise invoicing.
- Generated itemized statements, bills, and invoices to ensure accurate financial documentation.
- Executed regular audits of billed accounts to minimize errors in financial records.
High School English Teacher
TEC
Little Elm, TX
08.2002 - 08.2010
- Developed engaging lesson plans to enhance student comprehension and critical thinking skills.
- Implemented diverse instructional strategies to accommodate various learning styles and abilities.
- Facilitated classroom discussions that encouraged student participation and collaboration.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.
Salon Manager
Great Clips
Plano, TX
09.2001 - 08.2002
- Oversaw daily salon operations, ensuring high standards of service and customer satisfaction.
- Managed staff schedules, optimizing workforce efficiency to meet peak demand periods.
- Implemented training programs for new stylists, enhancing skill development and service quality.
- Developed marketing strategies that increased local customer engagement and brand awareness.
- Resolved customer complaints promptly, maintaining a loyal clientele and positive business reputation.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Fostered a positive team environment through regular feedback and recognition initiatives.
- Monitored inventory levels, coordinating with suppliers to maintain product availability and reduce costs.
Salon Owner
Hair Heaven
Little Elm, Tx
03.1997 - 03.2000
- Developed and implemented salon policies to enhance operational efficiency.
- Managed staff scheduling to optimize service delivery and client satisfaction.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste.
- Trained and mentored junior stylists, fostering skill development and team cohesion.
- Analyzed client feedback to refine services and improve overall experience.
- Cultivated relationships with vendors to secure high-quality products at competitive prices.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Bachelor of Arts - Education
Madison University
Gulfport, MS07-2006
High School Diploma -
The Colony High School
The Colony, TX06-1989
Associate of Arts - Cosmetology
Dale Jackson Career Center
Lewisville, TX04-1989
Skills
Billing systems and software
Insurance verification
Invoice processing
Customer service
Claims processing
Data entry proficiency
HIPAA compliance
Account reconciliation
Claim submission
Denial management
Payment posting
Collections
Accounts receivable management
Medical coding
Billing software proficiency
Billing dispute resolution
Coding proficiency
Deductible management
Insurance confirmation
Microsoft office
Customer service support
Answering phones
Patient Scheduling
10-key data entry
Certification
ELA Certified, 8-12 Grade, Texas
Timeline
Billing Specialist
Lewisville Diagnostic Center
09.2021 - Current
High School English Teacher
TEC
08.2002 - 08.2010
Salon Manager
Great Clips
09.2001 - 08.2002
Salon Owner
Hair Heaven
03.1997 - 03.2000
Bachelor of Arts - Education
Madison University
High School Diploma -
The Colony High School
Associate of Arts - Cosmetology
Dale Jackson Career Center