Pamela Pirmal
Townsend,DE
Summary
Experienced healthcare professional with 5+ years of experience in healthcare settings. Knowledgeable with a solid foundation in patient access operations with experience in administrative and clerical roles. Through excellent time management and organizational skills, I’ve made positive impacts wherever I’m employed. Exceptional in communication skills, and teamwork to excel in challenging fast paced environments. Highly skilled in the use of Microsoft Office products especially Word, Excel, and Outlook.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Specialist Emergency Department
Bayhealth Hospital
04.2020 - Current
- Inputs patient demographic, insurance, and essential admission information accurately into database so that appropriate billing, reporting, and analysis can be performed
- Follows established policies and documented standard operating procedures and collects co-payments as needed
- Communicates with nursing staff to aids in patient care and processing
- Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Followed document protocols to safeguard confidentiality of patient records.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Third Key Sales Associate
Piercing Pagoda
11.2017 - 03.2020
- Provided customers with phenomenal customer service resulting in consistently qualifying for sales bonus
- Quickly earned the trust of management by mastering opening and closing procedures, including cash register balance, inventory count, and locking procedures
- Certified in sterile piercing procedures
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Front Desk Receptionist Seasonal
Massage Envy
05.2019 - 11.2019
- Creating and maintaining an excellent experience for members/guest through attentive service and a positive attitude with a focus on customer service
- Ask questions about current health concerns and goals
- Having the ability to memorize and abide by the provided script
- Learning operational software- Millennium & Microsoft based products
- Assisting Managers with day-to-day operations- booking appointments, answering phones, checking members in and out
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Lead Sales Associate
Macy’s
09.2015 - 12.2017
- Exhibited excellent multi-tasking skills which allowing the ability to provide excellent customer service in a fast-paced environment
- Commended by immediate leadership for outstanding communication and collaboration aiding in a fast, exceptional service to multiple customers at once
- Continually demonstrated initiative separating myself from peers by always taking on additional responsibilities and tasks
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Office Administration
Delaware Technical Community College
Georgetown, DE05-2025
High School Diploma -
Middletown High School
Middletown, DE05.2015
Skills
- Exceptional communication
- Documentation accuracy
- Performance standards compliance
- EMR
- Team leadership
- Medical terminology expertise
- Explaining policy and procedures
- Problem-solving abilities
- Critical Thinking
- Effective communication
- Detail Oriented
- Risk Assessment
Certification
- Peer Interviewer [Bayhealth] [2023 May]
- Preceptor [Bayhealth] [2024 June]
- CPR/AED Certification
Timeline
Patient Access Specialist Emergency Department
Bayhealth Hospital
04.2020 - Current
Front Desk Receptionist Seasonal
Massage Envy
05.2019 - 11.2019
Third Key Sales Associate
Piercing Pagoda
11.2017 - 03.2020
Lead Sales Associate
Macy’s
09.2015 - 12.2017
Associate of Applied Science - Office Administration
Delaware Technical Community College
High School Diploma -
Middletown High School
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