Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Pamela Price

Customer service representative
Danville,VA

Summary

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pra Group Inc
Danville, VA
04.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Resolved Type issues over phone with Number customers daily.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Scored in top Number% of employees for successful Action.
  • Contributed to annual store sales of $Amount per Timeframe.

Customer Service Representative

TELVISTA
Danville, VA
10.2010 - 10.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma -

George Washington High School
Danville, VA
06.1984

Skills

  • Customer Account Management
  • Needs Assessment
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Documentation
  • Time Management
  • Customer Service and Assistance
  • Information Inputting
  • Call Transfers

Timeline

Customer Service Representative

Pra Group Inc
04.2021 - Current

Customer Service Representative

TELVISTA
10.2010 - 10.2012

Diploma -

George Washington High School
Pamela PriceCustomer service representative