Pamela Reavis
Metro Eye Care
Newark,NJ
15
years of professional experience
1
Certification
2
Languages
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with strategic leadership, financial oversight, and operational excellence. Utilizes innovative strategies to drive business growth and enhance organizational efficiency. Track record of fostering collaborative work environments and achieving high-impact results.
Work History
Clinical Chief Director
7 Years 4 Months- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Provided support to physicians during examinations by preparing exam rooms, sterilizing instruments and retrieving patient charts.
- Provided assistance with administrative tasks such as filing documents, faxing paperwork and ordering supplies.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Monitored patient flow throughout the day to ensure timely completion of scheduled exams and procedures.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
- Developed strategic initiatives to enhance organizational efficiency and operational effectiveness.
- Led cross-functional teams in executing high-impact projects aligned with corporate objectives.
- Fostered collaboration among departments to ensure alignment with strategic goals and priorities.
- Developed and implemented goals, objectives, policies, procedures and work standards.
- Oversaw staff training and professional development.
Store Manager
4 Years 8 Months- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
11 Months- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Sales Associate
9 Months- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Sales Associate
1 Year 3 Months- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Some College (No Degree)
High School Diploma
Skills
Problem-solving capabilities
Electronic Health Records Management
Medical terminology proficiency
Diagnostic test interpretation
Patient History Documentation
FLUENT IN Spanish & English
Documentation abilities
Data entry expertise
Documentation skills
Critical thinking abilities
Knowledge of CPT codes
Order Processing
Patient history expertise
Clinical Support
Time management
Problem-solving
Multitasking and organization
Team collaboration
Verbal and written communication
Customer focus
Innovation and creativity
Certification
CEP, COA
Languages
English
Professional
Spanish
Professional
Timeline
Clinical Chief Director
Metro Eye Care
06.2019 - CurrentRead More
Assistant Store Manager
Verizon
06.2018 - 05.2019Read More
Store Manager
Sprint
10.2014 - 06.2019Read More
Sales Associate
Micro City Wireless and Electronics
09.2013 - 06.2014Read More
Sales Associate
Payless Shoes
06.2011 - 09.2012Read More
Essex County Vocational Tech High School N13
High School Diploma
Read More
Berkeley College
Some College (No Degree)
Read More
References
References available upon request.
Education and Training
other,other