Pamela Rhoades
Champaign,USA
Summary
Dedicated Senior HCT with 18 years of experience in diverse patient care settings, including float pool and staffing operations. Demonstrates strong clinical skills and effective multitasking while thriving in dynamic environments. Delivers high-quality patient care and enhances team success through reliability and collaborative problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior VRS Tech
Carle Foundation Hospital
Urbana, Illinois
03.2024 - Current
- Operated medical equipment to support patient care and treatment procedures.
- Supported healthcare providers by monitoring patient safety and reporting changes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided technical support for troubleshooting equipment issues in clinical settings.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts following established protocols.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety practices to safeguard against injury and damage to property.
- Documented troubleshooting procedures and developed user guides to assist staff with equipment issues.
- Participated in training sessions to enhance knowledge of hospital policies and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with healthcare team to provide comprehensive patient care.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Provided emotional support for patients and families during difficult times.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Participated in quality improvement activities within the department.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
Staffing Office Assistant
Carle Foundation Hospital
Urbana, IL
03.2023 - 03.2024
- Developed a QR code for a Facebook group to facilitate shift pickups for VRS staff.
- RL events for patient safety risks.
- Developed a resource book for all staff for quick access of VRS job duties, policies and procedures.
- Oversaw day-to-day operations at the hospital including staffing assignments and scheduling and assisted during huddles with UNLS.
- Coordinated staff scheduling to enhance office workflow.
- Managed office communications, ensuring prompt responses to inquiries via email.
- Collaborated with team members to streamline administrative workflows and improve efficiency.
- Facilitated daily Raves to ensure appropriate units received timely information on operations.
- Facilitated communication between departments within the hospital to ensure smooth operations.
- Updated Kronos time cards for call-ins, CS2 shifts, CS3 shifts, and break shifts.
- Assisted with training new employees on proper Kronos functions and operations.
- Performed administrative tasks related to field operations such as filing paperwork or entering data into databases.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Ordered office supplies and managed inventory.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored vital signs and reported changes to nursing staff.
- Prepped patients for heart caths.
- Documented patient care accurately in electronic health records.
- Collaborated with healthcare team to develop patient care plans.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in setting up equipment for a variety of diagnostic procedures such as Doppler studies, biopsies, or interventional radiology.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained sterile environments in compliance with safety protocols and regulations.
Senior VRS Tech
Carle Foundation Hospital
Urbana, Illinois
02.2019 - 08.2022
- Maintained the staffing schedule for VRS department in a 6 week schedule for a team of 6.
- Worked with IT with server issues related to VRS losing connection at times and testing our software.
- Trained new staff members on department protocols.
- Kept in contact with UNLs or House Admin with changes in patient status.
- Updated orders epic, sent for pick up or delivery with Logistics.
- Documented patient safety monitoring every hour or after each intervention.
- Maintained cameras to ensure operational functionality and coordinated repairs with Avasure and IT.
- Updated phone numbers with communication center following unit number changes.
- Worked alongside with staffing office for call ins.
- Established a Facebook group for VRS, allowing trained individuals across Carle to join and view open shifts.
- File report sheets for each shift organized by day shift and night shift.
- Provided direct patient care for all inpatient units ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Responded swiftly to emergencies, following protocols to ensure patient safety.
- Assisted nursing staff with patient assessments and daily living activities.
- Reported changes in patient's condition to nursing staff.
- Utilized critical thinking skills when making decisions about patient care needs.
- Assisted nurses with treatments such as enemas, douches or catheterizations per physician orders.
- Performed range of motion exercises with immobile patients under direction of a licensed nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Maintained a safe environment for the residents by adhering to infection control protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected specimens for laboratory testing.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered call lights promptly and responded to patient requests quickly.
- Demonstrated flexibility by adapting quickly to changing work environments.
- Prepared and served meals according to prescribed diets.
- Transferred patients in wheelchairs or by bed to other units within the facility.
- Participated in continuing education programs related to CNA duties.
- Assisted in VRS part time.
- Monitored patients at bedside to ensure safety and comfort.
- Bedside sitter as needed.
Housekeeper
Carle Foundation Hospital
Urbana, Illinois
03.2008 - 05.2009
- Maintained safe environment by cleaning patient rooms and common areas thoroughly.
- Disinfected surfaces using approved hospital-grade.
- Collaborated with nursing staff to ensure cleanliness met health standards.
- Responded to urgent cleaning requests efficiently throughout the hospital.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Ensured comfort and hygiene by changing bed linens and towels and tidying up rooms.
- Delivered exceptional service by interacting pleasantly with clients and guests during daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
GED -
Champaign, ILSkills
- Electronic health records
- Patient monitoring
- Equipment troubleshooting
- System troubleshooting
- Staff scheduling
- Team building leadership
- Patient Care
Certification
CNA certification, 05/2008
Accomplishments
- Most recent - Good Catch award in 2024
- Many ways to Be's in the past
- Assisted with HCT Skills Fair within CIA/Flex
- Obtained the HCT butterfly award
- Previous Member of the UPC committee for CIA
Letters of Recommendation
From: Laurie Peterson
Patient Safety – Carle Foundation Hospital
217-369-5103
llpete2023@gmail.com
Laurie.peterson@carle.com
5/20/26
To Whom It May Concern,
I am writing to sincerely recommend Pamela Rhoades for the Internal Agency HCT/PCA Supervisor position at Carle Hospital.. I have worked with Pamela in her supervisory video sitter role, while I was in the role as a Patient Safety Officer, and I can confidently vouch for their character, clinical skills, and dedication to patient care.
During our encounters working together Pamela consistently demonstrated an exceptional work ethic and a profound sense of compassion. She is highly skilled in multi-tasking and managing high-pressure emergency situations, with great communication skills and focus on patient safety, which makes her an invaluable asset to any healthcare team.
Furthermore, Pamela is an absolute pleasure to work with. I found her to be reliable, adaptable, and genuinely dedicated to supporting both patients and her fellow co-workers.
I wholeheartedly recommend Pamela for this role. I have no doubt that she will bring the same level of expertise, kindness, and professionalism to the CIA supervisory role.
If you need any further information or would like to discuss their qualifications in more detail, please do not hesitate to contact me.
Sincerely,
Laurie Peterson
RN- Patient Safety- Quality Department
Timeline
Senior VRS Tech
Carle Foundation Hospital
03.2024 - Current
Staffing Office Assistant
Carle Foundation Hospital
03.2023 - 03.2024
Senior VRS Tech
Carle Foundation Hospital
02.2019 - 08.2022
Housekeeper
Carle Foundation Hospital
03.2008 - 05.2009