Pamela Roberson
Houston,TX
Overview
24
24
years of professional experience
Work History
Phlebotomy Instructor
Phlebotomy Learning Center
08.2017 - 08.2019
- Instructing future phlebotomists in the art of phlebotomy
- Creating a comfortable, positive teaching environment
- Providing encouragement to students to succeed in the program
- Relaying phlebotomy information in a clear and easy to understand method
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- Evaluated student performance using both formative and summative assessment tools, adjusting instruction as needed to address individual needs.
Phlebotomist II
Houston Methodist
11.2021 - Current
- Enhance patient experience through compassionate care and communication during blood draw procedures.
- Maintain high levels of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Label transfer tubes and followed exact directions for handling and storing specimens for transport.
Admitting Representative
Houston Methodist
10.2016 - 11.2021
- Check in and check out patients
- Obtain and input patient demographics
- Enter Insurance information in Epic
- Collect and enter copays and deductibles
- Balance daily payments
- Review patient charts for procedure completion
- Provided excellent customer service to patients and their families during the registration process.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Verified patient details and insurance coverage and collected co-pays.
Phlebotomist
Houston Methodist
10.2000 - 10.2016
- Collect blood samples from patients
- Practice proper patient identification
- Label vitals with patient name and date
- Decipher the best method for drawing blood depending on the specific patient
Education
Associate of Science - Healthcare Administration
Tiffin University
Tiffin, OH01.2015
Certificate - Medical Assisting
National Education Center
Houston, TX01.1987
Certificate - Vocational Nursing
Houston Community College
Houston, TX01.1982
Skills
- Epic
- Word
- Excel
- Medical Terminology
- 10-Key
- Ability to multitask
- Blood collection techniques
- Patient Identification Procedures
- Time Management
- Organizational Skills
- Effective Communication
- Self Motivation
Timeline
Phlebotomist II
Houston Methodist
11.2021 - Current
Phlebotomy Instructor
Phlebotomy Learning Center
08.2017 - 08.2019
Admitting Representative
Houston Methodist
10.2016 - 11.2021
Phlebotomist
Houston Methodist
10.2000 - 10.2016
Associate of Science - Healthcare Administration
Tiffin University
Certificate - Medical Assisting
National Education Center
Certificate - Vocational Nursing
Houston Community College
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