Pamela Rodrigues
Summary
Experienced dental management professional prepared to lead and optimize dental practice operations. Strong focus on team collaboration, patient care, and achieving results. Proven ability to manage scheduling, billing, and patient relations while adapting to changing needs. Adept at staff training, administrative tasks, and ensuring compliance with industry standards.
Overview
29
29
years of professional experience
Work History
Practice Manager
Michael D. Doyle, D.D.S.
06.2011 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Facilitated effective communication between patients and insurance providers, resolving billing issues and ensuring timely payments.
-
Receptionist
Holloman Air Force Base Veterinary Clinic
05.2010 - 04.2011
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
Dental Front Office Receptionist
Matthew H. Hablitzel, D.D.S.
04.2004 - 08.2009
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Understood dental terminology and insurance breakdowns to communicate to patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Front Office Receptionist
Arzu Ersoy, D.M.D
08.2001 - 03.2004
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed dental insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Receptionist
Alfred Aguero, D.M.D
04.1996 - 07.2001
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
No Degree - General Studies
New Mexico State University
Alamogordo, NM04-2010
Medical Secretary Degree -
Moultrie Technical College
Moultrie, GA06-1994
High School Diploma -
Colquitt County High School
Moultrie, GA06-1989
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Records management
- Employee performance
- Policy and procedure development
- New hire training
- Supplies ordering
- HIPAA and OSHA regulations
Timeline
Practice Manager
Michael D. Doyle, D.D.S.
06.2011 - Current
Receptionist
Holloman Air Force Base Veterinary Clinic
05.2010 - 04.2011
Dental Front Office Receptionist
Matthew H. Hablitzel, D.D.S.
04.2004 - 08.2009
Dental Front Office Receptionist
Arzu Ersoy, D.M.D
08.2001 - 03.2004
Dental Receptionist
Alfred Aguero, D.M.D
04.1996 - 07.2001
No Degree - General Studies
New Mexico State University
Medical Secretary Degree -
Moultrie Technical College
High School Diploma -
Colquitt County High School
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