Diahmon Hester
Mount Laurel
Summary
Results-driven healthcare and public health professional with over six years of experience managing multidisciplinary teams, coordinating clinical programs, and improving operational efficiency. Skilled in staff leadership across multiple clinical sites, and adept at balancing administrative oversight with hands-on patient engagement and data-driven decision-making. Passionate about advancing public health and clinical research initiatives and ensuring the delivery of high-quality, evidence-based patient care. Seeking to leverage leadership and clinical operations expertise in clinical research roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager
Virtua Health - Orthopedics, Hand Surgery, and Trauma
11.2023 - Current
- Lead and coordinate daily operations for a multidisciplinary orthopedic practice, managing staff performance, physician collaboration, and patient care delivery.
- Collaborate with leadership to implement new protocols, track team workloads, and assess resource feasibility.
- Collaborate with cross-functional stakeholders (HR, physicians, and leadership) to build sustainable systems for recruitment, staff development, and organizational growth.
- Develop and analyze operational metrics to guide decision-making and ensure optimal clinical efficiency.
- Implement data-backed patient engagement strategies to improve healthcare access and satisfaction.
- Make written and oral reports and recommendations to stakeholders concerning operations of the practice.
- Contribute to vision and strategic planning for growth of the practice.
- Prepare strategic and financial reports for leadership, monitoring budget performance and reimbursement data.
Clinical Manager
Relievus Advanced Spine & Pain
08.2020 - 11.2023
- Directed operations across five clinical sites, designing and implementing system-level improvements that enhanced quality of care and patient outcomes.
- Spearheaded the launch of new practice locations, overseeing infrastructure, staffing, and compliance requirements.
- Developed workflows and EMR scheduling templates to improve patient navigation and access, particularly for underserved populations.
- Facilitated communication between patients, providers, and leadership to ensure equity and clarity in care delivery.
- Mentored and managed diverse staff teams, fostering collaboration and improving performance through coaching and evaluative processes.
MPH Intern - Involuntary Outpatient Commitment & Crisis Intervention Programs
Legacy Treatment Services
08.2018 - 04.2019
- Conducted quantitative and qualitative research on mental health interventions and crisis care, applying equity-centered evaluation methods.
- Analyzed program outcomes using SPSS and Excel, providing recommendations to improve access and effectiveness of behavioral health services.
- Participated in policy development discussions to expand equitable service delivery in community mental health.
- Completed specialized training in suicide prevention and mental health services.
Education
Master of Public Health - Social & Behavioral Science
Temple University
Philadelphia, PA01.2019
Bachelor of Science - Biology
Temple University
Philadelphia, PA01.2017
Skills
- Program & Operations Management
- Health Equity & Community Engagement
- Data Collection, Analysis & Evaluation
- Strategic Planning & Process Improvement
- Cross-Functional Leadership & Stakeholder Collaboration
- Policy Development & Healthcare Compliance (HIPAA/OSHA)
Certification
- BLS CPR/AED Certified
- ISSA Certified Personal Trainer & Nutrition Coach
- Healthcare Compliance & HIPAA/OSHA Trained
Timeline
Practice Manager
Virtua Health - Orthopedics, Hand Surgery, and Trauma
11.2023 - Current
Clinical Manager
Relievus Advanced Spine & Pain
08.2020 - 11.2023
MPH Intern - Involuntary Outpatient Commitment & Crisis Intervention Programs
Legacy Treatment Services
08.2018 - 04.2019
Bachelor of Science - Biology
Temple University
Master of Public Health - Social & Behavioral Science
Temple University