Jessica Tourtellotte
Holland,MI
Summary
Dedicated Practice Manager with Number years of experience training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring.
Effective Practice Manager successful at handling high-volume Type offices. Pursuing similar position where exemplary patient focus and outstanding telephone skills can be well-utilized.
Overview
23
23
years of professional experience
Work History
Practice Manager
Lakeshore Eyecare Center
Holland, MI
09.2008 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Maintain employee files
- Answer multi lines phones
- Schedule patients
- Responsible for checking in and out of patients
- Taking and posting payments
- Conflict resolution amount employees and patients
- Maintain a four doctor schedule
- Explaining insurance billing and claims
Patient Service Representative
South Haven Eyecare Associates
South Haven, MI
07.2001 - 09.2008
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Verified patient insurances
- Maintained a two doctor schedule
- Scheduled appointments for patients
- Referrals
- Made deposits
Bank Teller
West Michigan Savings Bank
Bangor, MI
06.1999 - 07.2001
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened new accounts for clients
- Ran the drive thru window
- Balanced daily business accounts
Education
Business Management
Capella University
Minneapolis, MN2022
Health Management And Clinical Assistance
Capella University
Minneapolis, MN2021
General
Bangor High School
Bangor, MI06.1999
Skills
- Employee Recruitment and Hiring
- Service Utilization Improvements
- Financial Operations Oversight
- Electronic Health Records
- Employee Training Program
- Policy and Program Development
- Employee Work Scheduling
- Medical Personnel Recruitment
- Referral Management
- Workflow Management
- Customer Satisfaction
- Financial Reporting Coordination
- Managing Practice Operations
- Employee Performance Evaluations
- Operational Records Maintenance
- Best Practices and Standards
- Corrective Actions
- Practice Support
- Biweekly Payroll Processing
- Clinical Staff Management
- Facility Oversight
- Administrative Staff Supervision
- Profitability Strategies
Timeline
Practice Manager
Lakeshore Eyecare Center
09.2008 - Current
Patient Service Representative
South Haven Eyecare Associates
07.2001 - 09.2008
Bank Teller
West Michigan Savings Bank
06.1999 - 07.2001
Business Management
Capella University
Health Management And Clinical Assistance
Capella University
General
Bangor High School