Cynthia Whiteside
Valparaiso,IN
Summary
Results-driven Practice Manager with expertise in streamlining clinic operations, enhancing patient flow, and ensuring regulatory compliance. Proven ability to optimize workflows and manage budgets effectively.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
14
14
years of professional experience
Work History
Practice Manager
Great Lakes Orthopedics & Sports Medicine, PC
Saint John, IN
10.2018 - Current
- Streamlined clinic operations to enhance patient flow and reduce wait times.
- Led staff training initiatives to improve service quality and operational efficiency.
- Developed and implemented scheduling systems to optimize provider availability.
- Collaborated with physicians to align treatment protocols with best practices.
- Managed billing processes to ensure timely collections and minimize discrepancies.
- Oversaw inventory management, ensuring adequate supplies for clinical operations.
- Coordinated cross-departmental communication to facilitate seamless patient experiences.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 15 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
Office Manager
CBC Surgery Center/OPASI
Crown Point, IN
06.2012 - 08.2018
- Streamlined appointment scheduling to enhance patient flow and reduce wait times.
- Developed standardized operating procedures to enhance compliance with healthcare regulations and best practices.
- Managed office budget, identifying cost-saving opportunities without compromising service quality.
- Oversaw maintenance of medical equipment and office facilities, ensuring compliance with safety standards and regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 10 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN06-1990
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Policy and procedure development
- Employee performance
- Electronic health records
- Payroll administration
- New hire training
- Budget oversight
- Supplies ordering
- Workflow planning
- Regulatory compliance
- Human resources
- Medical personnel recruitment
- Performance metrics
- Budgeting expertise
- Hiring medical personnel
- Clinical improvement initiatives
- HIPAA and OSHA regulations
- Managing files and records
- Workflow efficiency
- Process improvement
- Managing medical practices
- Training and mentoring
- Decision-making
- Staff supervision
- Staff scheduling
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Employee supervision
- Facility inspections
- Inventory and restocking
- Patient safety
Timeline
Practice Manager
Great Lakes Orthopedics & Sports Medicine, PC
10.2018 - Current
Office Manager
CBC Surgery Center/OPASI
06.2012 - 08.2018
High School Diploma -
Valparaiso High School