Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Pamela Romero

Pamela Romero

Morrow,Georgia

Summary

Dynamic and compassionate professional with a strong work ethic, honed at Chili's Bar and Grill. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in time management and multitasking, consistently delivering quality experiences while fostering warm relationships with guests. Committed to maintaining a clean and organized environment.

Overview

5
5
years of professional experience

Work History

Babysitter

Bambino
08.2025 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.

Server

Chili's Bar and Grill
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Cracker Barrel Old County Store
04.2020 - 12.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Evaluated supplier performance regularly, driving improvements in quality control and delivery times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

Morrow High School
Ellenwood, GA

GED -

Hearts To Nourish Hope
Riverdale, GA

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Babysitter

Bambino
08.2025 - Current

Server

Chili's Bar and Grill
11.2024 - Current

Server

Cracker Barrel Old County Store
04.2020 - 12.2024

Morrow High School

GED -

Hearts To Nourish Hope

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