Pamela Rowe
Hartland,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Financial Coordinator
Chris Collingwood DDS SC
07.2020 - Current
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Provided backup to front desk to step in to assist with answering phone and scheduling appointments.
- Explained insurance benefits, fees and procedures to patients.
Receptionist
Lake Country Dental
09.2018 - 08.2020
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly.
- Assisted with onboarding new clients and securing paperwork completion.
Front Desk Receptionist
Arrowhead High School
08.2015 - 09.2018
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Early Childhood Educator
Queen Of Apostles School
08.2004 - 07.2014
- Utilized research-based instructional strategies to promote critical thinking skills in young learners.
- Coordinated extracurricular activities such as field trips and community service projects to connect classroom learning with real-world experiences.
- Increased early numeracy proficiency by integrating math concepts into daily routines and playtime activities.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Communicated with parents and other staff about student progress.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Bachelor of Science - Extended Elementary (N-8)
University of Wisconsin - La Crosse
La Crosse, WI12.1989
Skills
- Data Entry
- Verbal and Written Communication
- Telephone Etiquette
- Conflict Resolution
- Clear and Direct Communication
- Documentation and Reporting
- Strong Work Ethic and Dependable
- Active Listening
- Customer Service
- Interpersonal Skills
- Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Coordinator
Chris Collingwood DDS SC
07.2020 - Current
Receptionist
Lake Country Dental
09.2018 - 08.2020
Front Desk Receptionist
Arrowhead High School
08.2015 - 09.2018
Early Childhood Educator
Queen Of Apostles School
08.2004 - 07.2014
Bachelor of Science - Extended Elementary (N-8)
University of Wisconsin - La Crosse