Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Pamela Rumnit

Manhattan,NY

Summary

Proven hospitality professional with a track record of enhancing guest satisfaction at First Service Residential. Skilled in guest reservation management and training, I excel in front desk support and housekeeping collaboration. My commitment to excellence and ability to mentor staff have significantly improved operational efficiency, making me a valuable asset to any hospitality team.

Overview

6
6
years of professional experience

Work History

Concierge

First Service Residential
New York, USA
05.2023 - Current
  • As an essential member of our team, I will assume a pivotal role in managing the arrivals of our residents and guests, handling mail and packages, coordinating pickups, announcing visitors, and performing administrative tasks
  • My exceptional organizational skills and meticulous attention to detail will prove instrumental in ensuring the seamless operation of our establishment
  • We trust that you will undertake your responsibilities with the utmost efficiency and effectiveness, as your contributions are central to our success
  • Furthermore, you will be responsible for preparing weekly staff schedules and ensuring that the operations run effectively and efficiently
  • We are confident that you will carry out this role with the highest level of professionalism and competence

Front Desk Coordinator

Collective Retreats inc.
New York, USA
01.2023 - 05.2023
  • As a highly skilled and dedicated customer service representative, I take pride in providing unparalleled hospitality to our guests
  • My role involves warmly greeting clients and promptly addressing all incoming calls on the hotel switchboard with clear and professional communication
  • In addition, I am responsible for managing reservations with meticulous attention to detail, ensuring that all of our guests' needs are met during their stay
  • I am also adept at performing efficient check-ins and check-outs, offering a smooth and hassle-free experience for our guests
  • Moreover, I am committed to providing a comfortable and stress-free journey for our guests, arranging seamless transportation to and from the campground
  • My goal is to make every guest feel welcomed and valued, leaving a positive and lasting impression of our establishment

Concierge

Kent Security Services
New York, USA
01.2022 - 10.2022
  • As your trusted assistant, I will provide unparalleled guest and tenant services
  • My expertise includes managing incoming and outgoing mail and packages, welcoming and assisting guests and tenants, and directing phone calls
  • With my exceptional skills and attention to detail, you can be assured that your guests and tenants will receive the best possible experience
  • I confidently take charge of all guest and tenant services, leaving you with nothing to worry about
  • I expertly manage all incoming and outgoing mail and packages, enthusiastically welcome and assist guests and tenants, and efficiently direct phone calls
  • I guarantee that your guests and tenants will receive top-notch service with my exceptional skills and attention to detail
  • Trust me to handle all your needs with ease and confidence

Custodian/ Janitor

East River Child Development Center
New York, USA
12.2021 - 04.2022
  • It is imperative that public areas, restrooms, hallways, and kitchens are subject to regular cleaning and restocking
  • To maintain optimal hygiene, classrooms must undergo deep cleaning during summer break
  • It is vital to ensure that bathroom and kitchen supplies are restocked consistently without fail
  • Regular cleaning and restocking of public areas, restrooms, hallways, and kitchens is an absolute must
  • Summer break is the perfect time to deep clean classrooms, leaving them spotless
  • You can always rely on us to ensure that bathroom and kitchen supplies are restocked without fail

Breakfast Attendant

Elite Hospitality
New York, USA
10.2018 - 02.2020
  • The task of overseeing the training of new breakfast attendants and housekeepers at the Hugo Hotel, Orchard Hotel, Gatsby Hotel, and Redford Hotel has been under my purview
  • I have been accountable for ensuring the seamless ordering and upkeep of all breakfast supplies while also ensuring that the breakfast areas are always kept clean and well-maintained
  • Additionally, I have undertaken basic housekeeping duties such as mopping, sweeping, and dusting all public areas of the hotels, including the lobby, hallways, and other common spaces
  • My commitment to maintaining a high standard of cleanliness and professionalism in all of my duties is unwavering, and I take pride in ensuring that guests have a comfortable and enjoyable stay
  • In conclusion, I have been vigilant in my role as an overseer of the training of new breakfast attendants and housekeepers while also ensuring the smooth operation of all relevant activities
  • My goal has been to uphold a standard of excellence that guarantees guest satisfaction, and I remain dedicated to the pursuit of that standard

Education

GED -

The Door
NYC
01-1991

Skills

  • Guest reservation management
  • Marketing
  • Sales
  • Front desk support
  • Housekeeping collaboration
  • Entertainment assistance
  • Training and mentoring
  • Reservations management
  • Hospitality service expertise

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Concierge

First Service Residential
05.2023 - Current

Front Desk Coordinator

Collective Retreats inc.
01.2023 - 05.2023

Concierge

Kent Security Services
01.2022 - 10.2022

Custodian/ Janitor

East River Child Development Center
12.2021 - 04.2022

Breakfast Attendant

Elite Hospitality
10.2018 - 02.2020

GED -

The Door

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Pamela Rumnit