PAMELA SANTOS CRUZ
The Bronx,NY
Summary
Professional fraud detection specialist with comprehensive experience in identifying and analyzing suspicious activities. Instrumental in developing and executing fraud prevention strategies, ensuring robust security measures. Known for strong team collaboration and adaptability, delivering reliable results in dynamic settings. Expertise in data analysis and risk assessment, valued for integrity and precision.
Overview
10
10
years of professional experience
Work History
Senior Fraud Analyst
Citibank
02.2023 - Current
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve operational efficiencies.
- Developed and implemented risk assessment models to evaluate customer accounts for suspicious behavior.
- Mentored junior analysts, providing guidance on fraud investigation techniques and best practices.
- Conducted thorough reviews of alerts generated by fraud detection systems, ensuring timely resolution of issues.
- Presented findings and recommendations to senior management for strategic decision-making regarding fraud prevention initiatives.
- Utilized advanced data analytics tools to enhance accuracy in detecting anomalies within transaction data.
Fraud Operations Specialist
Capital One
03.2019 - 01.2023
- Analyzed transaction patterns to identify and mitigate fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection systems.
- Developed and implemented strategies to improve operational efficiency in fraud investigations.
- Trained new staff on fraud detection processes and best practices for case management.
- Conducted regular audits of fraud cases to ensure compliance with regulatory standards.
- Led initiatives to streamline reporting processes, reducing investigation times significantly.
Team Associate
Footlocker Retail
02.2016 - 03.2019
- Assisted in maintaining organized stockroom and merchandise displays to enhance customer experience.
- Collaborated with team members to execute promotional events, boosting sales visibility.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on operational procedures and sales techniques for improved team performance.
- Ensured compliance with company policies during inventory management and loss prevention activities.
- Streamlined checkout processes, enhancing transaction speed and customer satisfaction levels.
- Monitored inventory levels, facilitating timely reordering of popular products to meet demand.
Education
Bachelor of Science - Business Administration
COLLEGE OF MOUNT SAINT VINCENT
Bronxville, NY05-2017
Skills
- Electronic payments
- Payment reconciliation
- Cash management
- Transaction monitoring
- Dispute resolution
- Exception handling
- Banking operations
- ACH processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- AML compliance
- Anti-fraud systems
Timeline
Senior Fraud Analyst
Citibank
02.2023 - Current
Fraud Operations Specialist
Capital One
03.2019 - 01.2023
Team Associate
Footlocker Retail
02.2016 - 03.2019
Bachelor of Science - Business Administration
COLLEGE OF MOUNT SAINT VINCENT