Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Pamela Santos Taveras
Paterson,NJ
Summary
Overview
6
years of professional experience
2
Languages
Work History
Bergen Logistics
Client Service Account Manager
06.2023 - Current
Job overview
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated open lines of communication between internal teams and client representatives, ensuring timely updates on project progress and achievement of agreed-upon milestones.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Streamlined account management processes for increased efficiency and improved client relations.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Monitored client feedback to identify trends and areas for improvement, making process adjustments as needed to enhance the overall customer experience.
- Managed a portfolio of high-value accounts, ensuring optimal service delivery and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Developed comprehensive account plans to align with customer objectives, driving strategic growth and collaboration between both parties.
Bergen Logistics
Assistant Client Service Manager
12.2022 - 05.2023
Job overview
- Scheduled and attended meetings with clients and prospective clients as requested.
- Enhanced client satisfaction by promptly addressing inquiries and providing timely solutions.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Played a key role in resolving escalated client issues, maintaining professionalism and fostering positive outcomes.
Chase Bank JP Morgan
Customer Service Representative
05.2018 - 12.2022
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
UAPADominican Republic
MBA from Marketing Management And Research
10.2020
University Overview
UTESADominican Republic
Bachelor of Science from Sales And Marketing Education
03.2015
University Overview
Skills
- Sales Statistics Analysis
- Cross-Channel Marketing
- Bid Request Management
- GoldMine CRM
- Product and Service Promotion
- Customer Complaint Resolution
- Customer Portfolio Management
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Service Account Manager
Bergen Logistics
06.2023 - Current
Assistant Client Service Manager
Bergen Logistics
12.2022 - 05.2023
Customer Service Representative
Chase Bank JP Morgan
05.2018 - 12.2022
UAPA
MBA from Marketing Management And Research
UTESA
Bachelor of Science from Sales And Marketing Education
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