PAMELA SARFO
NORTH CANTON,OH
Summary
Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced environment. Experienced in working as part of a team to achieve both personal and business goals. Known for effectively resolving escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Office Assistant
Walsh University
North Canton, OH
10.2023 - Current
- Assist with research
- Help file documents
- Assist staff with making copies of documents
- Assist staff with scheduling meetings.
Quality Control Manager
Regional Medical Stores
11.2022 - 09.2023
- Conducted in-depth research on current pharmaceutical ways of producing drugs
- Drafted new and better Standards of Operation protocol under the guidance of senior Pharmacists
- Introduced better APIs for drug manufacturing
- Actively participated in drug manufacturing to ensure quality
- Introduce new incentives to promote production and motivate workers.
Quality Control Assistant
Dannex Ayrton Starwin PLC
Accra, Ghana
10.2021
- Conducted analysis on water used for production
- Helped quarantine drugs that do not pass qualitative analysis
- Cleaned apparatus for conducting analysis
- Conducted analysis on intermediate and finished products
- Uploaded records of analysis conducted daily.
Office Assistant
Atwima Kwanwoma Rural Bank PLC
09.2020
- Helped schedule meetings
- Helped with filing documents
- Assisted the IT departments on fieldwork
- Helped upload financial records into my department's database.
Sales Representative
Bel Aqua
Accra, Ghana
08.2019
- Generated sales through phone calls and emails with a variety of clients
- Managed quality communication, customer service, and product representation for each client
- Achieved $7,000 in sales within two weeks and created a total of $15,284.25 in sales within 5 months
- Recommended, selected, and helped customers decide on a product based on their needs and desires
- Took special orders in person and over the phone to generate sales.
Lab Assistant
Komfo Anokye Teaching Hospital
Kumasi, Ghana
08.2018
- Assisted Lab technicians in the extemporaneous lab
- Helped in the production of drugs such as salbutamol and others
- Conducted qualitative analysis to ensure maximum quality
- Assisted in setting up labs for production.
Education
Bachelor of Science (Chemistry) -
Kwame Nkrumah University of Science and Technology
10.2022
Diploma of Distinction -
St. Louis Senior High School
Oduom, Kumasi05.2018
Bachelor of Science (Nursing) -
Walsh University
North Canton, OHSkills
- File Maintenance
- Office Administration
- Call handling
- Expense Reporting
- Supply Management
- Customer Service
- Event preparation
- Clerical Support
- Verbal Communication
- Dedicated Team Player
- Positive Attitude
- Strong interpersonal skills
- Prioritizing Work
- Time Management
- Customer Relationship Management (CRM)
- Understands grammar
- Performance Improvement
Extracurricular Activities
World Student Organization, 11/2023, current First Gen Cavs, 11/2023, current Nursing Students Club, 10/2023, current Black Student Union, 11/2023, current Ghana United Nations Students and Youth Association (Vice President), 07/2017, 04/2018 Young Investors Club, 08/2016, 04/2018
Languages
French
Elementary
Timeline
Office Assistant
Walsh University
10.2023 - Current
Quality Control Manager
Regional Medical Stores
11.2022 - 09.2023
Quality Control Assistant
Dannex Ayrton Starwin PLC
10.2021
Office Assistant
Atwima Kwanwoma Rural Bank PLC
09.2020
Sales Representative
Bel Aqua
08.2019
Lab Assistant
Komfo Anokye Teaching Hospital
08.2018
Bachelor of Science (Chemistry) -
Kwame Nkrumah University of Science and Technology
Diploma of Distinction -
St. Louis Senior High School
Bachelor of Science (Nursing) -
Walsh University
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