PAMELA SCHLUETER
Frisco,TX
Summary
Business operations leader with experience directing three departments, three managers, and large support teams across banking, dispute, and payment operations. Drives settlement, reconciliation, and ATM readiness through process improvement, compliance controls, and AI-enabled solutions that strengthen efficiency across global operations.
Overview
32
32
years of professional experience
Work History
Business Operations Consultant
NCR Atleos
Frisco, TX
08.2025 - Current
- Led global special projects for Middle Office organizations, enhancing cross-functional collaboration. Partnered with multiple business units worldwide to implement AI-enabled solutions, advancing operational improvements. Established reputation as enterprise-wide dispute operations expert, driving strategic initiatives and ensuring regulatory compliance while enhancing process improvement and operational excellence across domestic and international dispute management organizations.
- Evaluated NCR Atleo's operational processes to pinpoint inefficiencies.
- Facilitated collaboration among cross-functional teams to address service requests.
- Prepared operational reports for NCR Atleos leadership reviews.
Dispute Manager II
NCR Atleos
Frisco, TX
10.2020 - 08.2025
- Supported dispute operations across United States and Scotland while maintaining quality, compliance, service delivery, and process consistency for incoming ATM disputes.
- Processed representments within established timelines within network timeframes.
- Handled daily NCR Atleos service operations and escalated critical issues promptly.
- Reconciled network and bank accounts each day and prepared settlement sends daily.
Disputes, Settlement & Reconciliation Manager
NCR Atleos
Frisco, TX
08.2013 - 10.2020
- Led three operational departments with three managers and approximately 30 employees. Oversaw settlement, reconciliation, dispute resolution, account balancing, and ATM operational readiness to ensure smooth operations.
- Investigated settlement breaks across cash, journal, and suspense accounts.
- Conducted ATM transaction reconciliation to identify discrepancies and maintain records. for NCR Atleos self-service banking transactions.
- Reviewed general ledger entries for NCR Atleos payment activity.
Prepaid Manager
NCR Atleos
Frisco, TX
01.2011 - 08.2013
- Managed prepaid card operations and led team of five chargeback specialists to ensure effective dispute processing and compliance.
- Ensured efficient ATM service operations for NCR Atleos branch network.
Corporate Trust Supervisor
BNY Mellon
01.2007 - 01.2010
- Supervised BNY Mellon operations staff across daily trade processing workflows.
- Assigned workloads to support BNY Mellon service level commitments.
- Reviewed BNY Mellon transaction exceptions and routed issues for resolution.
- Coordinated client support operations for bondholders and administrators on stocks, bonds, interest payments, and corporate trust accounts, ensuring accurate and timely service delivery.
Customer Service Supervisor
TNB Card Services
01.2000 - 01.2007
- Supervised 15-20 representatives in a 24/7 contact center, providing high-quality support for debit and credit card customers.
- Supervised customer service team handling cardholder inquiries and account issues.
- Resolved billing questions, payment concerns, and transaction disputes for card services clients.
- Monitored service queues and assigned cases based on workload and urgency.
Chargeback Analyst
TNB Card Services
01.1995 - 01.2000
- Handled debit and credit card disputes, conducted Regulation E investigations, and managed chargeback activities to maintain compliance and reduce financial losses.
- Investigated chargeback disputes using card network rules and merchant records.
- Reviewed transaction evidence, authorization data, and supporting documentation for case files.
- Prepared representment packages for Visa and Mastercard dispute submissions.
Education
Bachelor of Business Management -
Dallas Baptist University
Dallas, TX01-2006
Associate of Applied Science (A.A.S.) - Management
Brookhaven College
Dallas, TX01-2004
Skills
- Dispute Management
- Chargebacks
- Settlement reconciliation
- ATM Operations
- Payment Processing
- Regulatory adherence
- Compliance standards
- Reconciliation methods
- AI Implementation
- Process optimization
- Operations Leadership
- Strategic Planning
- Business change
- Project management
- Global team leadership
- Team leadership
- Cross-team leadership
- Workforce Management
- Customer Experience
- Analytical thinking
- Compliance
- Cross-team leadership
- Compliance
CAREER HIGHLIGHTS
- Led operations teams in both the United States and Scotland.
- Managed organizations ranging from frontline specialists to managers overseeing more than 30 employees.
- Directed critical banking functions including disputes, settlement, reconciliation, ATM operations, and corporate trust services.
- Implemented process improvements that increased efficiency, compliance, and customer satisfaction.
- Leveraged Artificial Intelligence tools and cross-functional collaboration to drive business transformation.
Timeline
Business Operations Consultant
NCR Atleos
08.2025 - Current
Dispute Manager II
NCR Atleos
10.2020 - 08.2025
Disputes, Settlement & Reconciliation Manager
NCR Atleos
08.2013 - 10.2020
Prepaid Manager
NCR Atleos
01.2011 - 08.2013
Corporate Trust Supervisor
BNY Mellon
01.2007 - 01.2010
Customer Service Supervisor
TNB Card Services
01.2000 - 01.2007
Chargeback Analyst
TNB Card Services
01.1995 - 01.2000
Bachelor of Business Management -
Dallas Baptist University
Associate of Applied Science (A.A.S.) - Management
Brookhaven College