Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Schroeder

Covington,GA

Summary

Driven Account Manager with a proven track record at Georgia Plating, Inc, enhancing client satisfaction and retention through exceptional account management and customer service skills. Expert in accounting software and adept at building strong relationships. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Account Manager

Georgia Plating, Inc
02.1994 - 05.2024
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Delivered on ISO standards and requirements to maintain a compliant workplace environment.

Jewelry Sales Associate

Walmart
03.1992 - 02.1994
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Bank Teller

Bank Of North Georgia
04.1991 - 03.1992
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

High School Diploma -

Newton High School
Covington, GA
06.1986

Skills

  • Account Management
  • Journal Entries
  • Bank Reconciliation
  • Electronic Payments
  • Accounting software expertise
  • Payment Scheduling
  • Purchase Order Management
  • Invoice Processing
  • ACH Payments
  • Payroll Processing
  • Accounts receivable management
  • Payment posting

Certification

  • Certified Bloodborne Pathogens
  • First Aid/CPR Certified

Timeline

Account Manager

Georgia Plating, Inc
02.1994 - 05.2024

Jewelry Sales Associate

Walmart
03.1992 - 02.1994

Bank Teller

Bank Of North Georgia
04.1991 - 03.1992

High School Diploma -

Newton High School

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Pamela Schroeder