Pamela Schubert
Colton,CA
Summary
Driven professional with a proven track record at Amtrak, enhancing document management and customer satisfaction through meticulous attention to detail and outstanding customer service. Streamlined baggage handling processes, significantly improving efficiency. A dedicated team player skilled in clerical support and fluent in English, adept at maintaining confidentiality and improving operational workflows.
Overview
33
33
years of professional experience
Work History
Clerical Worker
Amtrak
06.1991 - 06.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
Baggage
Amtrak
06.1991 - 06.2024
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe train/busoperations.
- Collaborated with team members to ensure efficient transfer of luggage between trains/busses.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Observed safety and privacy procedures in handling passengers' property.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto trains/busses.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Worked in Lost and Found departments and now defunct Express department.
Education
GED -
Skills
Document Management
Typing Speed
Filing systems
Basic accounting
File Organization
Customer Service
Clerical Support
File Maintenance
Mail Sorting and Distribution
Professional and mature
Dedicated Team Player
Valid Driver's License
Mail handling
Meticulous attention to detail
English Fluency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerical Worker - Amtrak
06.1991 - 06.2024
Baggage - Amtrak
06.1991 - 06.2024
Tremper High School - GED,
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