Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Schwartz

Oviedo,FL

Summary

A diligent professional dedicated to delivering exceptional support in both customer service and client relations. Proficient in organization and communication , consistently exceeding expectations. Collaborative team player possessing a keen sense of humor and congenial demeanor. Known for fostering positive interactions and creating a productive work environment.

Overview

12
12
years of professional experience

Work History

Operations Manager

Clear ERC
Winter Park, FL
04.2023 - Current
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures.
  • Conducted research related to proposed projects and initiatives.
  • Prepared charts and diagrams summarizing research findings.
  • Managed customer accounts by obtaining payment information and updating records.
  • Reviewed documents provided by clients.
  • Utilized software applications such as Microsoft Excel for data analysis purposes.

Team Leader Manager

Reebok Outlet
Charlotte, NC
11.2018 - 03.2020
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employees with effective communication, coaching, training and development.

Driver

Go Green Dry Cleaners Pickup And Delivery
Suffern, NY
10.2016 - 04.2018
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Quickly learned new program to input customer invoices.
  • Sorted laundry, properly tagging with customer information, and printing receipts.

Nanny

Care.com Inc
Tarrytown, NY
08.2013 - 08.2015
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.

Team Lead

My Gym Children's Fitness Centre
Nanuet, NY
02.2012 - 09.2013
  • Developed strong member relationships with parents of attending children.
  • Taught gym classes that helped children with coordination, fine motor skills and gross motor skills.
  • Encouraged using imagination with objects such as blocks, balls, scarves, and animal toys.
  • Time management for each activity.

Education

Bachelor of Arts - Psychology

Dominican College of Blauvelt
Orangeburg, NY
12.2018

Skills

  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Problem Solving
  • Physical Stamina and Perseverance
  • Effective Communication
  • Attention to Detail
  • Multitasking
  • Empathy and compassion
  • Observant
  • Customer Relations
  • Root Cause Analysis
  • Quality Assessment
  • Documentation Management
  • Task Prioritization
  • Process Improvement

Timeline

Operations Manager

Clear ERC
04.2023 - Current

Team Leader Manager

Reebok Outlet
11.2018 - 03.2020

Driver

Go Green Dry Cleaners Pickup And Delivery
10.2016 - 04.2018

Nanny

Care.com Inc
08.2013 - 08.2015

Team Lead

My Gym Children's Fitness Centre
02.2012 - 09.2013

Bachelor of Arts - Psychology

Dominican College of Blauvelt
Pamela Schwartz