Pamela Serrano
Miramar,FL
Overview
35
35
years of professional experience
Work History
Foods Manager
Costco Wholesale Corp
06.2025 - Current
- Assisted in managing food inventory and ensuring that items are available for sale.
- Supported training of new team members
- Maintained compliance with safety regulations and quality standards
- Coordinated scheduling for employees
- Implemented efficient ways to work on D&D to keep numbers down
Assistant Front End Manager
Costco Wholesale
06.2021 - 06.2025
- Supervised daily operations of front end, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on checkout procedures and customer service standards.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Worked closely with employees as a team to improve on programs supported by the FE like Executives, Citi Visa, stamps, etc.
Membership Manager
Costco Wholesale
06.2005 - 06.2021
- Developed and executed membership retention strategies to enhance customer loyalty.
- Oversaw training programs for new staff to ensure compliance with company policies and procedures.
- Analyzed membership data to identify trends and improve membership capture numbers
- Coordinated marketing campaigns targeting potential members, increasing brand awareness and engagement.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Assisted in the development of annual budgets for membership operations, carefully monitoring expenses throughout the year to stay on target.
- Assisted on numerous openings of new warehouses across the US
- Assisted on training new Membership Managers and staff on new programs like the new membership system and new credit cards like Amex and then Citi Visa in California, Florida and Puerto Rico.
Membership Manager
Costco Wholesale
03.2003 - 06.2005
Receiving / RTV Supervisor
Costco Wholesale
06.2002 - 03.2003
Front End Supervisor
Costco Wholesale
10.2001 - 06.2002
Front End Supervisor
Costco Wholesale
07.2000 - 06.2001
Refund Cashier
Costco Wholesale
10.1993 - 06.2001
Cashier Assistant
Costco Wholesale
10.1990 - 10.1993
Education
No Degree - French
Alianze Francaise
Quito, Ecuador06-1990
Bachelor of Science - Physical Therapy
Universo Del Rosario
Bogota, Colombia 06-1989
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Foods Manager
Costco Wholesale Corp
06.2025 - Current
Assistant Front End Manager
Costco Wholesale
06.2021 - 06.2025
Membership Manager
Costco Wholesale
06.2005 - 06.2021
Membership Manager
Costco Wholesale
03.2003 - 06.2005
Receiving / RTV Supervisor
Costco Wholesale
06.2002 - 03.2003
Front End Supervisor
Costco Wholesale
10.2001 - 06.2002
Front End Supervisor
Costco Wholesale
07.2000 - 06.2001
Refund Cashier
Costco Wholesale
10.1993 - 06.2001
Cashier Assistant
Costco Wholesale
10.1990 - 10.1993
No Degree - French
Alianze Francaise
Bachelor of Science - Physical Therapy
Universo Del Rosario