Pamela Shepperd
Salado,Texas
Summary
Accomplished Store Manager adept at driving revenue growth, optimizing store operations, and mentoring high-performing teams. Committed to maintaining superior customer service standards while exceeding performance targets.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Store Manager
AutoZone
Copperas Cove, Texas
08.2022 - Current
- Implement a rigorous cycle counting program, increasing overall inventory accuracy, and reducing annual inventory variance
- Lead an enhanced onboarding and training framework that accelerates staff competency and drives higher sales performance
- Execute transactional auditing and customer service initiatives, reducing preventable inventory shrinkage while boosting compliance scores
- Monitor individual and team sales metrics daily, utilizing coaching and targeted training to improve average transaction value and transaction count
- Oversee cash handling operations for all registers and safe funds, achieving zero cash variances in consecutive bank deposit audits
- Identify and pursue upsell and cross-sell strategies across both DIY and Commercial, driving consistent overall store revenue growth
Parts Sales Manager
AutoZone
Georgetown, Texas
02.2019 - 07.2022
- Managed daily cash flow, register balancing, store loss prevention, and inventory accuracy, including core returns and drop-ship processing
- Executed complete store operational leadership during Store Manager absences, ensuring smooth shift transitions and unbroken customer service standards
- Supported team onboarding and development by training new personnel on retail POS systems, commercial sales tools, and automotive parts lookup databases
- Partnered with store management to coordinate weekly scheduling, delegate floor tasks, and maintain planogram alignment across key retail categories
Parent Caregiver
Family Home
Salado, Texas
07.2017 - 09.2018
- Transitioned from professional commitments to provide comprehensive end-of-life care for my father until his death in September 2018
Medical Records Auditor
Longhorn Health Solutions
Dripping Springs, Texas
03.2017 - 07.2017
- Evaluated medical claim approvals and denials using standardized clinical guidelines to ensure 100% processing accuracy
- Collaborated directly with physicians and commercial insurers to resolve complex clinical documentation discrepancies and coding gaps
- Audited ICD-10, CPT and HCPCS coding accuracy across diagnoses, procedures, and patient services to mitigate compliance risks
- Executed internal quality control audits on patient health information to maintain HIPAA standards and medical record compliance
Government Insuring Auditor
Cornerstone Home Lending, Inc.
Salado, Texas
07.2015 - 08.2016
- Maintained strict compliance with FHA, VA, and USDA lending guidelines alongside internal organizational policies to ensure loan eligibility and audit readiness
- Conducted comprehensive risk assessments and loan file audits to detect potential mortgage fraud, misrepresentations, and regulatory non-compliance
- Audited internal control systems, financial documentation, asset verifications, gift letters, and accounting records to identify and resolve file discrepancies prior to endorsement
Volunteer
Aware Central Texas
Belton, Texas
11.2010 - 03.2015
- Provided trauma-informed intake and advocacy for crime victims referred by Law Enforcement and Child Protective Services
- Analyzed and summarized detailed law enforcement reports to evaluate client eligibility and prioritize critical emergency needs
- Facilitated and submitted Crime Victims Compensation applications and emergency relocation documentation to ensure swift financial assistance
- Collaborated with regional community partners and domestic violence shelters to connect clients with vital safety and support resources
Stay At Home Mom
Family Home
Salado , Texas
07.1993 - 03.2015
Education
Studies in Behavioral Science/Criminology -
Central Texas College
2014-2015Studies in Criminal Justice -
Temple College
2011-2012Studies in Paralegal -
Austin Community College
1990-1992Computer Aided Drafting & Design -
Durham Nixon Clay
1988-1989Skills
- Supply Chain Operations
- Retail Operations Management
- P&L & Financial Management
- Team Leadership & Development
- Customer Experience Strategy
- Data-Driven Decision Making
- Strategic Planning & Execution
- Loss Prevention & Safety Compliance
Affiliations
- Feed My Sheep (established a lending library consisting of 6,000 books)
- Angelheart
- Aware Central Texas
- United Way
- Outreach
- Homeroom Mom
Certification
- Region 7 Child Protective Services, 11/2010 - 03/2015
- Family Violence Unit, 02/2014 - 03/2015
- Family Coach, 11/2010 - 02/2014
Groups
- Central Texas Family Violence Task Force, 02/2014 - 03/2015
Continuing Education
- Human Trafficking
- Addicted Family Intervention
- Advanced Child Abuse Investigation - Modules 1, 2, 3
- Child Abuse Laws
Timeline
Store Manager
AutoZone
08.2022 - Current
Parts Sales Manager
AutoZone
02.2019 - 07.2022
Parent Caregiver
Family Home
07.2017 - 09.2018
Medical Records Auditor
Longhorn Health Solutions
03.2017 - 07.2017
Government Insuring Auditor
Cornerstone Home Lending, Inc.
07.2015 - 08.2016
Volunteer
Aware Central Texas
11.2010 - 03.2015
Stay At Home Mom
Family Home
07.1993 - 03.2015
Studies in Behavioral Science/Criminology -
Central Texas College
Studies in Criminal Justice -
Temple College
Studies in Paralegal -
Austin Community College
Computer Aided Drafting & Design -
Durham Nixon Clay