Pamela Shurbet
Birmingham,AL
Summary
Dynamic professional with extensive experience in customer service and team management, notably as Salon Coordinator at Orbit Salon. Proven track record in optimizing appointment scheduling and enhancing client relations. Skilled in inventory control and problem-solving, committed to delivering exceptional service and fostering a welcoming environment for clients and staff.
Overview
14
14
years of professional experience
Work History
Salon Coordinator
Orbit Salon
Birmingham, AL
09.2021 - Current
- Coordinated appointment scheduling and client communications to optimize service efficiency.
- Managed front desk operations, ensuring a welcoming environment for clients and staff.
- Assisted in inventory management, tracking product levels and reordering supplies as needed.
- Supported salon staff with daily operational tasks, enhancing workflow and productivity.
- Developed client relationships through exceptional customer service and personalized follow-ups.
- Trained new staff on salon protocols and customer interaction techniques to maintain service quality.
- Implemented digital booking systems, increasing appointment accuracy and minimizing scheduling conflicts.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
Head of Installation Dept.
Floor and Decor
Homewood, AL
12.2020 - 09.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Restaurant General Manager
Rowe’s
Birmingham, AL
12.2018 - 2020
- Directed daily operations to ensure seamless service and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations for optimal team performance.
- Implemented cost-control measures to enhance profitability while maintaining service quality.
- Developed and executed marketing strategies to increase brand awareness and drive sales growth.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Led compliance with health and safety regulations, ensuring a safe dining experience for guests.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Restaurant Manager
Another Broken Egg Cafe
Mountain Brook, AL
04.2012 - 2019
- Supervised daily operations ensuring adherence to health and safety standards.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling processes to enhance team efficiency and coverage during peak hours.
Skills
- Customer interaction
- Exceptional organization
- Team management
- Appointment scheduling
- Telephone etiquette
- Customer service
- Problem-solving skills
- Salon safety and security
- Decision-making skills
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Client relations
- Accurate money handling
- Guest relations
- Employee relations
- Task delegation
- Vendor relations
Timeline
Salon Coordinator
Orbit Salon
09.2021 - Current
Head of Installation Dept.
Floor and Decor
12.2020 - 09.2021
Restaurant General Manager
Rowe’s
12.2018 - 2020
Restaurant Manager
Another Broken Egg Cafe
04.2012 - 2019