Pamela Simms
New Brunswick,NJ
Summary
Compassionate Case Worker with solid background in victim advocacy and support services. Proven ability to provide emotional and practical assistance to individuals in crisis, including facilitating access to resources and navigating legal processes. Demonstrated skills in crisis intervention and client confidentiality.
Overview
21
21
years of professional experience
Work History
Financial Support Broker
Public Partnerships
09.2024 - Current
- Maintained accurate case files and records management systems.
- Conducted thorough investigations into suspected fraudulent activities, ensuring compliance with regulations.
- Enhanced customer satisfaction with proactive communication and timely resolution of cases.
- Facilitated client enrollment processes ensuring accurate data collection and documentation
- Responsible for scheduling and conducting in home visits monthly to review compliance
- Advised clients on benefit eligibility criteria and assisted them in navigating complex application processes.
- Conducted quarterly reviews of participant budgets provided by Medicaid and Manged Care Organizations, identifying discrepancies and recommending corrective actions as needed.
Caseworker
Woman Aware Inc
11.2023 - 01.2024
- Coordinated support services, ensuring timely access to resources for clients in crisis.
- Advocated for client rights and provided guidance during legal proceedings and social services interactions.
- Facilitated client assessments to determine needs and develop appropriate service plans.
- Provided crisis intervention and case management services to child, family and legal guardians.
Manager in Training
Blindstogo
10.2019 - 12.2022
- Worked closely with customers to understand needs and resolve diverse issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced leadership abilities through training and hands-on task completion.
- Assisted with coaching and leading a team of 15 to meet sales and service goals.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and resolving all customer escalations
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Senior Case Manager
Safe Horizon Community Program
06.2017 - 10.2019
- Submitted emergency financial, and housing assistance, applications and supporting documentation for eligible clients.
- Assisted and advocated for clients obtaining restraining orders, legal assistance, and police reports.
- Maintained accurate records and documented client data in company databases.
- Interviewed crime victims, collecting personal information to determine eligibility for benefits through NYS Office of Victim Services.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Facilitated communication between victims and legal professionals, enhancing clarity of case progress and available resources.
- Provided emotional support to victims throughout court proceedings, ensuring comfort and understanding of legal processes.
Solution Sales Specialist
Verizon Wireless
05.2005 - 04.2017
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Presented products and services to prospective and existing customers to meet client needs.
- Audited customer account information to identify issues and develop solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Process insurance claims
- Built strong client relationships through consistent communication and effective problemsolving.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
Bachelor of Science - Criminal Justice
Strayer University
New Jersey01-2024
Skills
- Time Management
- 40-50 wpm Typing Speed
- Verbal and Written Communication
- Schedule Management
- Microsoft Word/ Excel
- Issue and Complaint Resolution
- Sales
- Client Engagement
Timeline
Financial Support Broker
Public Partnerships
09.2024 - Current
Caseworker
Woman Aware Inc
11.2023 - 01.2024
Manager in Training
Blindstogo
10.2019 - 12.2022
Senior Case Manager
Safe Horizon Community Program
06.2017 - 10.2019
Solution Sales Specialist
Verizon Wireless
05.2005 - 04.2017
Bachelor of Science - Criminal Justice
Strayer University