PAMELA SMITH
Denton,TX
Summary
Property Manager with experience in all aspects of property management, sales/leasing, digital and traditional marketing, human resources, financial management, project management. Accomplished leader recognized for outstanding performance, exceeding goals and generating revenue. Proven ability to excel at multi-tasking and managing an array of high valued/priority projects in a fast-paced environment. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Effective manager and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of customer service and product.
Overview
18
18
years of professional experience
Work History
General Manager
The Scion Group (Owner Operator)
Denton, TX
07.2020 - Current
- Supervise all aspects of operations of Redpoint Denton, 492 bed, cottage style, student housing community
- Oversee all hiring, training and staff development
- Oversee all expenses and accounts payable while adhering to annual budget
- Effectively motivate and encourage management team and leasing staff
- Work closely with maintenance staff to ensure property is running optimally and efficiently
- Collect bids and create contracts for all contractors/vendors to perform approved work on property
- Manage performance of contractors/vendors to ensure adherence to scope of work and budget
- Visually inspect units, grounds, and other aspects of community to determine that standards are met
- Collaborate with AGM to utilize Central Sales Team
- Utilize Social Media Platforms and face to face marketing strategies to maximizes exposure and meet sales goals
- Manage online reputation
- Preleased 100% 2021 and increased market rates, while working in a challenging environment and maintaining 98 or better occupancy
- Continue to lead market in prelease contracts for 2022
- Assisted in 30 property acquisition in Nov/Dec 2021. Led takeover team on 3 properties.
- Currently mentoring 3 new General Managers in 2 different markets. 2 midrise communities and 1 cottage style.
General Manager
Asset Living (Third Party Management)
Denton, TX
10.2014 - 07.2020
- Oversee all aspects of daily operations of The Ridge at North Texas, 876 bed, garden style student housing property
- Effectively communicate to motivate and encourage management, leasing and maintenance staff
- Direct and oversea multiple improvement projects such as roof replacement, fence replacement, unit rehabs and annual August Turns
- Prepare monthly financial reports, oversee all expenses and cost tracking, accounts payable, accounts receivable, review bids and create contracts for all contractors/vendors doing work on property
- Prelease to 100% every year while maintaining at least 98% occupancy and increasing revenue by average of 3.5 % annually.
- Maintained 40% or better renewal rate year over year
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Participated in multiple due diligence projects and management takeovers across the country. Duties included file audits, unit inspection walks, property inspection walks, market analysis including comp shops, interviewing local staff. Takeover duties included file audits, unit inspection walks, property inspection walks, market analysis, interview staff, staff training
Assistant General Manager
Living
Denton, TX
05.2005 - 10.2014
- Performed office administration and accounting functions
- Performed office duties such as ordering supplies, maintaining records, and bookkeeping
- Collected and processed rental payments (approx
- 455,000/month), communicated with delinquent tenants and processed evictions
- Coded and posted all account payable invoices and prepared financial reports for Corporate office.
401K Specialist
Fidelity Investments
Westlake, TX
01.2004 - 05.2005
- Manage records of distribution and contribution
- Assist clients with balancing and diversifying retirement accounts
- Process withdrawals, loans and rollovers and prepare all necessary documents
- Track and log trades and other investment activities
- Interact with clients to understand their financial needs
- Understand Internal Revenue Service (IRS) plan documents and IRS Employee Retirement Income Security Act (ERISA) rules
Education
Associate of Liberal Arts -
Polk State College
Skills
- Utilize Social Media for Effective Marketing
- Resident Relations and Retentions
- Proficient in Microsoft Office Suite, Entrata, Ops Technology, Turnable, ADP and Greenhouse
- Staff Training and Development Implementing leadership with teamwork
- Prepare and Manage Annual Budget
- Management of Large Cap Repairs and Improvements
- Prepare monthly Owner's Report Packages including Capital Expense needs, Budgets, and Marketing Strategies
- Adapt and utilize resources to resolve difficult issues and emergencies
Timeline
General Manager
The Scion Group (Owner Operator)
07.2020 - Current
General Manager
Asset Living (Third Party Management)
10.2014 - 07.2020
Assistant General Manager
Living
05.2005 - 10.2014
401K Specialist
Fidelity Investments
01.2004 - 05.2005
Associate of Liberal Arts -
Polk State College