Pamela Solis Arzola

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Maintained consistency in flavor and presentation of all espresso-based beverages
• Managed upkeep and performance optimization of kiosk.
• Guided patrons to create personalized drink combinations.
• Replenished beverage ingredients to maintain daily operational needs.
• Directed seamless management of on-site transactions and digital orders.

Opened and closed the kiosk

• Executed sales promotions and placed catering, bakery, food orders in-person and via phone.
• Coordinated back of house operations including expo and food prep.
• Handled front and back of house duties
• Showcased ability to lead in situations without managerial oversight.
• Facilitated efficient purchase of items to maintain adequate supply levels.
• Directed fulfillment and execution of catering requests.
• Produced high-quality espresso drinks and refreshing fruit concoctions.

• Managed transactions accurately, ensured promotions were current, organized inventory as needed.
• Initiated customer service actions in managers' absence, ensuring satisfaction.
• Streamlined processing of online orders and returns.
• Coordinated with neighboring stores to source requested items when unavailable at the location.
• Operated point-of-sale system.

• Assisted customers with inquiries regarding products and services.
• Supported promotional activities by enhancing in-store displays and organizing merchandise effectively.
• Prepared inventory for audits and stock assessment.
• Promoted daily sales and coupons
• Managed cash register and handled money
• Processed e-commerce purchases as well as in-person customer transactions.

• Executed accurate stock assessments for major brands and retailers.
• Collaborated with a team to conduct operations across various locations nationwide.
• Operated advanced equipment efficiently while on the move
• Received pre-defined weekly targets.
• Received regular feedback after daily reports to manager.

• Operated payment system for customer purchases.
• Resolved issues for customers.
• Handled inbound calls to address customer inquiries.
• Ensured consistent product availability through regular replenishment.
• Organized stock to accommodate incoming shipments.
• Ensured consistent store appearance.