Pamela Solis Arzola

• Prepared and served high-quality coffee beverages to customers.
• Handled customer inquiries and provided excellent service during busy hours.
• Operated espresso machines and equipment following safety and operational standards.
• Assisted in training new baristas on beverage preparation techniques.
• Managed inventory levels of coffee supplies and ingredients daily.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Operated cash registers to process customer payments.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Stocked shelves with ingredients needed to make coffee drinks.
• Described menu items to customers and suggested products based on stated preferences.
• Created complex, hand-crafted beverages based upon customer preferences.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
• Recommended pastries and sandwiches to pair with customers' beverages.
• Maintained cleanliness and organization of workstations and equipment.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
• Implemented feedback from customers to improve service quality and menu offerings.

• Maintained consistency in flavor and presentation of all espresso-based beverages
• Managed upkeep and performance optimization of kiosk.
• Guided patrons to create personalized drink combinations.
• Replenished beverage ingredients to maintain daily operational needs.
• Directed seamless management of on-site transactions and digital orders.

Opened and closed the kiosk

• Executed sales promotions and placed catering, bakery, food orders in-person and via phone.
• Coordinated back of house operations including expo and food prep.
• Handled front and back of house duties
• Showcased ability to lead in situations without managerial oversight.
• Facilitated efficient purchase of items to maintain adequate supply levels.
• Directed fulfillment and execution of catering requests.
• Produced high-quality espresso drinks and refreshing fruit concoctions.

• Managed transactions accurately, ensured promotions were current, organized inventory as needed.
• Initiated customer service actions in managers' absence, ensuring satisfaction.
• Streamlined processing of online orders and returns.
• Coordinated with neighboring stores to source requested items when unavailable at the location.
• Operated point-of-sale system.

• Assisted customers with inquiries regarding products and services.
• Supported promotional activities by enhancing in-store displays and organizing merchandise effectively.
• Prepared inventory for audits and stock assessment.
• Promoted daily sales and coupons
• Managed cash register and handled money
• Processed e-commerce purchases as well as in-person customer transactions.

• Executed accurate stock assessments for major brands and retailers.
• Collaborated with a team to conduct operations across various locations nationwide.
• Operated advanced equipment efficiently while on the move
• Received pre-defined weekly targets.
• Received regular feedback after daily reports to manager.

• Operated payment system for customer purchases.
• Resolved issues for customers.
• Handled inbound calls to address customer inquiries.
• Ensured consistent product availability through regular replenishment.
• Organized stock to accommodate incoming shipments.
• Ensured consistent store appearance.