- Reading (Manga, Webtoons, Fantasy)
- Animals, volunteer at a local shelter
- Listening to K-Pop
- Bicycling
- Walking/Hiking
- Playing Video Games
Pamela Spradley
Lexington
Summary
Dynamic personal banker with proven expertise at Palmetto Citizens Federal Credit Union in relationship building and regulatory compliance. Enhanced customer satisfaction through tailored financial solutions and proactive issue resolution. Recognized for fostering long-lasting client relationships and driving new business by conducting thorough financial needs assessments. Committed to delivering exceptional service and maintaining operational excellence.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Banker
Palmetto Citizens Federal Credit Union
05.2021 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Assistant Supervisor
Palmetto Citizens Federal Credit Union
08.2016 - 05.2021
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
Front Desk Attendant
JC's Lexington Bowl
01.2002 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Lexington High School
Lexington, SC05-2004
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Fraud prevention
- Attention to detail
- Issues resolution
- Account maintenance
- Regulatory compliance
- Loans
Accomplishments
- Supervised team of 6 staff members.
- Completed a year long leadership program called 5 STAR
- Achieved multiple certificates for CUPS (Credit Union Professional Series)
- Recognized with the Palmetto Award by fellow associates for my team work, dedication, professionalism and friendly attitude.
Certification
- NMLS License - April 2022 til January 2025
- Insurance Products, Minnesota Life Insurance Company - April 2025 til current
Interests
Timeline
Personal Banker
Palmetto Citizens Federal Credit Union
05.2021 - Current
Assistant Supervisor
Palmetto Citizens Federal Credit Union
08.2016 - 05.2021
Front Desk Attendant
JC's Lexington Bowl
01.2002 - 08.2016
High School Diploma -
Lexington High School
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