Pamela Stotts
Hebron, OH,OH
Summary
Proven Customer Service Representative at Torrid, adept in active listening and critical thinking, significantly enhanced customer loyalty and satisfaction. Skilled in data entry and managing high-stress situations, I consistently exceeded daily targets, ensuring efficient resolution of customer concerns and fostering positive experiences. Achieved notable retention rates through empathetic engagement and professional dispute resolution.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Torrid
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Material Handler
R R Donelley
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Call Center Representative
Harry and David
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
- Reduced packaging waste by optimizing material usage and recycling efforts within the fulfillment center.
- Prevented shipment damage by carefully selecting appropriate packaging materials based on product size, weight, and fragility requirements.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Fulfillment Team Member
Amazon
01.2021 - Current
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
- Reduced packaging waste by optimizing material usage and recycling efforts within the fulfillment center.
- Prevented shipment damage by carefully selecting appropriate packaging materials based on product size, weight, and fragility requirements.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Education
Associate Degree In Secretarial Science - Secretarial
Columbus State Community College
Columbus, OH06.1975
High School Diploma - Secretarial
Walnut Township Local
Millersport06.1973
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Fulfillment Team Member
Amazon
01.2021 - Current
Customer Service Representative
Torrid
Material Handler
R R Donelley
Call Center Representative
Harry and David
Associate Degree In Secretarial Science - Secretarial
Columbus State Community College
High School Diploma - Secretarial
Walnut Township Local
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