Summary
Overview
Work History
Education
Skills
Certification
Gap Employment
Keywords
Timeline
BusinessAnalyst
Pamela R. Swain

Pamela R. Swain

Spring Hill,FL

Summary

Results-driven Quality Assurance Analyst with extensive experience in Test Management, specializing in HRIS financial management systems and migration techniques of financial data to include Informatica and SAS guidelines. Demonstrated expertise in developing and executing comprehensive testing strategies that emphasize accountant general ledger techniques to ensure the accuracy, reliability, and compliance of payroll and financial applications. Proficient in planning and implementing rigorous testing protocols, including regression, functional, and performance tests, specifically tailored to HRIS functionalities and general ledger processes. Strong background in collaborating with cross-functional teams to integrate quality assurance practices within the software development life cycle, ensuring alignment with business objectives and adherence to regulatory standards. Experienced in overseeing the transition from Informatica-based systems to SAS applications, with a focus on maintaining data integrity and functionality throughout the migration process. Committed to delivering high-quality software solutions that enhance operational efficiency and support effective financial management practices, particularly in the context of general ledger accuracy and reporting.

Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.

Overview

18
18
years of professional experience
4
4

Certifications

Work History

Quality Assurance Analyst/Lead Teacher

Fulcrum Digital Worldwide
06.2024 - 12.2024
  • Developed and executed comprehensive testing strategies for HRIS payroll and financial management applications, including regression, functional, data validation, system integration, load, and performance tests for both new and existing functionalities
  • Created formal test plans to ensure the delivery of high-quality software solutions that meet the specific needs of payroll processing and financial reporting
  • Involved in test planning, writing test cases/scripts, and automating test cases to streamline the testing process for HRIS applications
  • Defined and tracked key quality assurance metrics such as defect counts, test results, and overall test status to ensure software integrity and compliance with financial regulations
  • Collected and analyzed data for evaluating software processes related to HRIS and payroll management, integrating findings into business processes to enhance operational efficiency and accuracy
  • Documented issues encountered during testing phases and collaborated with development teams to assist in resolving them, ensuring minimal disruption to payroll cycles and financial operations
  • Worked closely with development teams to design testing strategies that align with HRIS and financial management requirements, integrating testing seamlessly into the software development life cycle
  • Supported user acceptance testing (UAT) conducted by HR and finance stakeholders, ensuring that the systems meet user expectations and regulatory compliance prior to deployment
  • Researched and applied automated testing approaches, such as model-based testing, to enhance the efficiency of testing HRIS and payroll functionalities
  • Championed quality and testing best practices among development teams, focusing on ensuring that HRIS applications are reliable, secure, and compliant with applicable payroll and financial regulations

Quality Assurance Analyst/Lead

Partners Personnel/Hit Promotional Products
12.2023 - 06.2024
  • Reviewing and analyzing inventory data within Inventory Management System
  • Analyze inventory reports, records, and transactions to identify discrepancies
  • Assess the effectiveness of existing inventory procedure
  • Prepare audit reports summarizing audit findings, recommendations and action plans
  • Responsible for creating and maintaining clear documentation of compliance policies and procedures
  • Researched relevant laws and regulations, collaborated with compliance officers and subject matter experts, and ensuring accuracy through review and editing
  • Developed training materials, assist in regulatory reporting, and manage document versions for consistency
  • Focused on making documentation user-friendly and gather feedback for continuous improvement while participating in compliance audits to enhance processes

Software Quality Assurance Lead

Resource Search Company Inc.
10.2022 - 07.2023
  • Company Overview: Remote Contract (Deloitte)
  • Provided leadership in documenting and reviewing functional test plan scenarios
  • Conducted thorough analyses of financial risks associated with general ledger functionalities to prioritize testing efforts on critical accounting elements impacting financial reporting and compliance
  • Mentored QA team members on accounting standards and practices specific to general ledger testing, fostering skills that enhanced the accuracy and reliability of financial transactions
  • Developed test cases specifically targeting general ledger processes, ensuring alignment with financial regulations, user requirements, and accurate representation of accounting entries
  • Set up test environments that accurately reflected the general ledger system, employing both manual and automated testing methods to validate transaction processing and reporting
  • Prioritized and managed defects related to general ledger functionalities based on their potential impact on financial integrity, collaborating with finance teams to ensure timely resolution
  • Identified and implemented automation tools tailored for general ledger testing, ensuring that automated scripts accurately verified accounting entries and compliance with accounting standards
  • Upholding accounting principles such as GAAP and IFRS in the testing of general ledger systems and maintained comprehensive documentation to support audits and compliance checks
  • Provided regular updates on general ledger testing progress and results to stakeholders, ensuring transparency about financial accuracy and alignment with their expectations for reporting
  • Remote Contract (Deloitte)

Lead QA Automation Engineer/Jr. Performance Test Analyst

TD Synnex
03.2020 - 10.2022
  • Provided technical leadership and mentorship to Quality Engineers for SAP ERP System
  • Managed and executed test, plans, test cases, automation across the entire spectrum for shift left processing
  • Manage quality assurance test applications built on the SAP S/4 HANA platform, focusing on data integrity, performance, optimization, and functionality of the memory database environment
  • Developed and managed the test strategy and acceptance criteria for User Acceptance Testing
  • Integrated CI/CD tools for continuous test validation and ensured stability of APIs using Blazemeter, JMeter, and Postman
  • Collaborated with stakeholders, including business analyst and functional teams, to analyze document testing requirements based on SAP S/4 HANA functionalities
  • Tested and validate against SAP S/4 HANA projects, ensuring alignment with business requirements and project timelines
  • Utilized Application Lifecycle Management (ALM) process and procedures for User Acceptance Testing (UAT) and defect remediation

Lead QA Automation Engineer

Eagle Pharmacy Inc.
07.2019 - 02.2020
  • Responsible for manual-functional, regression, and database testing
  • Conducted root cause analysis to modify regression test scripts
  • Created and maintained a test automation hybrid framework for .Net using Selenium scripts
  • Constructed .Net scripts for automation builds via the Azure DevOps Pipeline
  • Documented, troubleshooted, and isolated problems encountered during testing

Quality Assurance Analyst

Cleargage Corporation
10.2018 - 05.2019
  • Provided senior-level quality assurance test procedures for flexible payment plans
  • Managed release notes for weekly deployments and performed test execution for software application features
  • Responsible for test automation and API test framework using Katalon and Postman
  • Ensured detailed test strategies and plans were in place for scheduler deliverables
  • Leveraged test-driven principles to develop high-quality JavaScript test scripts and modified .Net automated test scripts
  • Ensured API and code coverage across all SDKs

Sr. Quality Assurance/Automation Engineer

Pharmerica Corporation
08.2016 - 03.2018
  • Created and rolled out test execution documentation and streamlined software test methodology
  • Designed test automation scripts using Java
  • Implemented Test Driven Development (TDD/BDD) using CodedUI and Team Foundation Server (TFS)
  • Created and built automation test scripts for pharmaceutical applications in an Agile environment
  • Managed and maintained code updates for automated test scripts after production builds

Sr. Quality Assurance Engineer

Green Dot Corporation
03.2014 - 08.2015
  • Created test plans, test requirements, and test scenarios for financial applications
  • Established a hybrid framework in Selenium WebDriver for automation testing
  • Tested web applications and web service applications using SoapUI strategies
  • Automated test scenarios for software applications and web service transactions

Sr. Automation Engineer

The Judge Group
10.2013 - 03.2014
  • Automated regression script implementation and maintenance for AARP Marketing Website
  • Developed and implemented strategies to use automated testing tools like Cucumber
  • Designed and developed microservices for various activation and management activities
  • Built and deployed effective test automation solutions and guidelines for the AARP Marketing Website

Sr. Automation Engineer/QA Test Supervisor

Clairfire/eMason Inc.
07.2011 - 10.2013
  • Implemented quality standards and test procedures for program design and product evaluation
  • Designed and presented test procedures and instructional documents for QA analysts
  • Implemented the QA framework to support manual testers
  • Designed and implemented test plan diagrams
  • Constructed and managed SQL queries to assist in database and web XML validations
  • Acted as ambassador for QA, promoting the established SDLC process
  • Web Service Analyst and automation execution analyst for transport protocol with SOAP UI testing
  • Responsible for analyzing stack traces by the use of HTTP as the transport protocol
  • Creating test suites in SOAP UI using assertions for request to validate all expected responses

Sr. Quality Assurance Engineer

WellCare Health Plans Inc.
07.2006 - 10.2010
  • Served as Subject Matter Expert for all Regulatory and Periodical initiatives for Early Periodic, Screening and Diagnostic Testing (EPSDT) with emphasis in data management and testing for Corporate Quality Improvement Department
  • Facilitated project meetings with key stakeholders during the requirement planning and gathering phase of each project initiative
  • Independently managed and documented all aspects of the HEDIS reporting and testing efforts
  • Cross-trained associate for external state audit in compliance with HEDIS guidelines
  • Project planned test efforts for Review Board and Change Control meetings
  • Cross-trained QA associates in project estimate reporting, metric reporting, defect analysis, requirement gathering and planning
  • Managed quality assurance estimates, assessed project product risk and reported defect anomalies
  • ETL Testing to include and responsible for the transformation of terra data in a data warehouse environment
  • Experienced in analyzing and reviewing data to ensure the quality for performance and validation of Test cases

Education

Management Information Systems/E-Business - Continuing Education

University of Phoenix-Online Course Study
06.2024

AAS - Computer Information Systems

Denver Technical College

AAS - Accounting

Denver Technical College
Colorado Springs, CO

Skills

  • SQL
  • Oracle PLSQL
  • No SQL
  • Core Java
  • Java Script
  • SAS
  • Visual Basic Net
  • Visual C
  • VBScript
  • Bourne shell
  • Selenium
  • Azure DevOps
  • Informatica
  • Microfocus ALM
  • Microsoft TFS
  • API testing
  • HANA database management
  • Data modeling
  • Query optimization

Certification

  • Generative AI for Business Analysis
  • AZ-900 Microsoft Fundamental Cloud Concepts
  • CSP - Certified Scrum Product Owner
  • SFC - Scrum Fundamentals Certification
  • CSM - Certified Scrum Master
  • Compliance Framework: PCI DSS
  • Security Compliance, Governance and Framework
  • Risk Management-Governance for ISACA CRISC
  • Test Automation with APIs
  • Web API Test Automation in JAVA
  • API Monitoring and Performance
  • Selenium WebDriver & Python Fundamentals
  • Azure DevOps Test Foundation
  • Blazemeter Performance Tool
  • SpecFlow with Visual Studio
  • Selenium Web Driver
  • Software Test Analyst Certification
  • Microfocus ALM
  • Fundamentals of Coded UI with Team Foundation Server
  • SAS Enterprise Guide
  • Risk Management
  • System Analysis and Quality Assurance
  • Database Administration
  • Oracle Backup and Recovery Procedures
  • PL/SQL and Advance SQL
  • Oracle Performance Tuning
  • HTML/XML/Java Scripting

Gap Employment

06/01/23, 10/31/23, During my gap of employment, I’ve dedicated my time to personal and professional development by completing the various certificates of completion and certifications. These courses have equipped me with valuable skills in agile process management, lead and managing Software Quality Assurance and performance, PCI and ISO 12007 policies and procedures.

Keywords

  • QA Manager
  • Software Quality Assurance Lead
  • Software Design Engineer in Test
  • Business Analyst
  • Administrative Manager
  • Database Engineer
  • Technical Manager
  • Lead Quality Assurance

Timeline

Quality Assurance Analyst/Lead Teacher

Fulcrum Digital Worldwide
06.2024 - 12.2024

Quality Assurance Analyst/Lead

Partners Personnel/Hit Promotional Products
12.2023 - 06.2024

Software Quality Assurance Lead

Resource Search Company Inc.
10.2022 - 07.2023

Lead QA Automation Engineer/Jr. Performance Test Analyst

TD Synnex
03.2020 - 10.2022

Lead QA Automation Engineer

Eagle Pharmacy Inc.
07.2019 - 02.2020

Quality Assurance Analyst

Cleargage Corporation
10.2018 - 05.2019

Sr. Quality Assurance/Automation Engineer

Pharmerica Corporation
08.2016 - 03.2018

Sr. Quality Assurance Engineer

Green Dot Corporation
03.2014 - 08.2015

Sr. Automation Engineer

The Judge Group
10.2013 - 03.2014

Sr. Automation Engineer/QA Test Supervisor

Clairfire/eMason Inc.
07.2011 - 10.2013

Sr. Quality Assurance Engineer

WellCare Health Plans Inc.
07.2006 - 10.2010

AAS - Computer Information Systems

Denver Technical College

AAS - Accounting

Denver Technical College

Management Information Systems/E-Business - Continuing Education

University of Phoenix-Online Course Study
Pamela R. Swain