Open To Work
Pamela Sweeney
Health Equity
Jeffersontown,KY
Work Preference
Desired Job Title
Member Service Representative IBusiness Administrator
Important To Me
Career advancementPersonal development programsWork from home optionPaid time offCompany CultureWork-life balanceStock Options / Equity / Profit Sharing
1
Certification
35
Years of experience
Dedicated Member Service Representative skilled in issue resolution, transaction processing, and customer education. Enhances member satisfaction through effective communication and problem-solving. Commits to operational efficiency by improving processes and delivering exceptional service, fostering positive relationships to ensure an optimal member experience.
Work History
Member Service Representative I
2 Years 1 Month- Handled incoming calls regarding membership benefits and services, providing timely responses to improve member experience.
- Assisted members with account inquiries, processed transactions, and resolved issues to increase member satisfaction.
- Educated clients on health savings account benefits and features, enhancing their understanding and utilization.
Business Administrator
1 Year 5 Months- Managed daily office operations and organized filing systems, enhancing workflow efficiency.
- Assisted in developing marketing strategies and campaigns, facilitating successful product launches.
- Created newsletters, fostering improved internal communication and increased employee engagement.
Education
Associate of Applied Science - Marketing Technology
Some College (No Degree) - Organizational Leadership
High School Diploma
Skills
Customer service
Issue resolution
Account management
Membership transactions
Customer education
Health benefit administration
Benefits administration
Operational support
Multichannel communication
Financial transactions
Member outreach
Office administration
Microsoft Office
Client assistance
Inbound customer service
Certification
- Certified in Microsoft Word
Education and Training
other,other,other
Timeline
Member Service Representative I
Health Equity
09.2020 - 10.2022Read More
Business Administrator
Unity of Louisville
08.2018 - 01.2020Read More
Mother of Mercy
High School Diploma
Read More
Jefferson Community College, University of Louisvi
Some College (No Degree) from Organizational Leadership
Read More
Indiana Vocational Technical College
Associate of Applied Science from Marketing Technology
Read More