Pamela Tackett
Newcomerstown,OH
Summary
Dedicated administrative professional with expertise in customer service, calendar management, and relationship building. Proven ability to streamline processes and enhance collaboration for improved workflow.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
State of Ohio
Columbus, OH
03.1991 - 05.2023
- Managed scheduling and logistics for departmental meetings, ensuring efficient time management.
- Streamlined office procedures to enhance workflow and improve document retrieval processes.
- Coordinated communication between departments, facilitating information sharing and collaboration.
- Developed training materials for new staff, promoting understanding of policies and procedures.
- Oversaw inventory management for office supplies, reducing waste and controlling costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Assistant Manager
Toys R Us and Kaybee Toys
Columbus, OH
01.1987 - 02.1992
- Coordinated daily operations to ensure efficient workflow and exceptional customer service.
- Assisted in training new team members on product knowledge and sales techniques.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Monitored inventory levels, ensuring timely replenishment of stock and minimizing shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
West Jefferson High School
West Jefferson, OH05-1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- File organization
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Calendar management
- Filing and data archiving
- Relationship building
- Meeting arrangements
Timeline
Administrative Assistant
State of Ohio
03.1991 - 05.2023
Assistant Manager
Toys R Us and Kaybee Toys
01.1987 - 02.1992
High School Diploma -
West Jefferson High School