Hi, I’m
Pamela Tarzwell
Tempe,AZ
Summary
Customer Account Specialist with experience at Discover Financial Services, focused on improving customer satisfaction through problem-solving and data analysis. Proficient in CRM software and conflict resolution, successfully educated clients on products to enhance user experiences. Committed to building strong customer relationships and promoting service excellence.
Overview
12
years of professional experience
Work History
Discover Financial Services, DFSPhoenix, AZ
Customer Account Specialist
07.2013 - Current
Job overview
- Managed customer inquiries, providing accurate account information and resolving billing issues efficiently.
- Collaborated with team members to develop customer service strategies, enhancing overall customer satisfaction.
- Educated customers on products, services, and account features to promote informed decisions.
- Analyzed customer feedback to identify improvement areas in service delivery and response.
- Maintained precise records of customer accounts using CRM software for effective tracking.
- Adhered to company policies for handling confidential client information securely.
- Recommended specific features based on identified customer needs to improve user experience.
- Participated in training sessions to remain updated on product developments and best practices.
Education
Pima Medical InstituteMesa, AZ
Associate of Science from Medical Assisting
05-2013
Skills
- Customer service and support
- CRM software proficiency
- Account management strategies
- Billing resolution expertise
- Product education delivery
- Data analysis skills
- Team collaboration
- Problem solving techniques
- Conflict resolution strategies
- Effective communication skills
- Customer relationship development
Accomplishments
- Multiple-award winner for top performer on my team, reaching highest dollars collected & customer satisfaction
- Chosen to sit on CMA Advisory Board with upper-level management, collaborating and providing frontline feedback on customer experience
- Frequently assisted in team chat, answering questions with wisdom from experience and providing correct information to newer team members
Custom
I am passionate about creating an enjoyable customer service experience, resulting in increased customer engagement and satisfaction. I take the time to truly listen to people, resolving their problems and addressing their concerns with efficiency that builds loyalty.
Availability
See my work availability
Not Available
Available
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Timeline
Customer Account Specialist
Discover Financial Services, DFS
07.2013 - Current
Pima Medical Institute
Associate of Science from Medical Assisting
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