- Backpacking and Hiking
- Music
- Auto Repair/Restoration
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
River Bons
Bountiful,UT
Summary
Dynamic Account Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Account Specialist
Discover Financial Services, DFS
06.2021 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Cashier
Lorena's Mexican Restaurant
07.2019 - 06.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
American International School of Utah
Murray, UT05.2025
Skills
- Data-driven decision making
- Customer relationship building
- Cross-functional teamwork
- Department collaboration
- Sales proficiency
- Complaint resolution
- Account updating
- Scheduling
- Reading comprehension
- De-escalation techniques
- Problem-solving
Accomplishments
Demonstrated exceptional adaptability and project flexibility by successfully migrating several hundred thousand documents between disparate systems and contributing to critical bank fraud initiatives, consistently meeting tight deadlines and exceeding project goals.
Collaborated with many teams of varying sizes to assist with several projects.
Certification
Currently studying for A+. I currently have passed the A+ core 1 V15 exam. This is the start to a goal of working in Cybersecurity.
Interests
Timeline
Lead Account Specialist
Discover Financial Services, DFS
06.2021 - Current
Cashier
Lorena's Mexican Restaurant
07.2019 - 06.2021
High School Diploma -
American International School of Utah
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