Open To Work
Pamela Thomsen
Alford Air Conditioning
Stuart,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Administrative AssistantFlight Attendant
37
years of professional experience
Dynamic administrative professional with a proven track record at Alford Air Conditioning, excelling in customer service and office administration. Skilled in data entry and scheduling, I foster strong client relationships and enhance operational efficiency. Recognized for delivering exceptional support and maintaining a positive work environment, ensuring seamless communication and service excellence.
Work History
Administrative Assistant
16 Years 5 Months- Managed scheduling and coordination of service appointments for technicians.
- Assisted in maintaining accurate records of customer interactions and service requests.
- Supported financial operations by processing invoices and managing expense reports.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Flight Attendant
5 Years 9 Months- Delivered exceptional customer service, ensuring passenger satisfaction and safety during flights.
- Managed in-flight services, coordinating meals and beverage offerings according to airline standards.
- Conducted pre-flight safety briefings, educating passengers on emergency procedures and equipment usage.
- Resolved passenger issues efficiently, enhancing overall travel experience and maintaining positive relationships.
- Trained and mentored junior flight attendants, promoting adherence to safety protocols and service excellence.
- Collaborated with cabin crew to ensure seamless communication during flights, enhancing teamwork and coordination.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Education
High School Diploma
Skills
Customer service
Data entry
Computer skills
Office administration
Customer and client relations
Customer relations
Clerical support
Scheduling
Multi-line phone systems
Client relations
Multi-line phone proficiency
Employee timesheet processing
Payroll and budgeting
Timeline
Administrative Assistant
Alford Air Conditioning
01.2010 - 06.2026Read More
Flight Attendant
American Airlines
09.1989 - 06.1995Read More
Fairfax High School
High School Diploma
Read More