Pamela Travis
Albuquerque
Summary
Experienced Damage Prevention Specialist skilled in utility mapping and customer service. Educated the public on safe digging practices, enhancing awareness and minimizing risks. Resolved issues efficiently while exceeding call benchmarks. Managed communication and client interactions effectively using Microsoft Outlook and call management tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Damage Prevention Specialist
NM 811
Albuquerque
06.2025 - Current
- Analyzed and identified potential risk areas using mapping software to support damage prevention efforts.
- Educated public on safe digging practices, enhancing awareness of utility location services.
- Resolved customer complaints effectively while maintaining a positive tone.
- Provided product information and troubleshooting assistance to customers.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Personal Care Specialist
V. A. CAREGIVER PROGRAM
Albuquerque
02.2022 - 03.2026
- Prepare meals.
- Assisting with everyday chores: laundry, cleaning etc.
- Driving to appointments and shopping.
- Tracking blood pressure, heart rate, sugar intake.
- Power of attorney
Senior Investment Specialist
Specialized Trust Company
Albuquerque
07.2017 - 02.2023
- Reviewed self-directed investments to ensure compliance with IRS and company regulations related to retirement funds.
- Speaking to and assisting clients with their investments along with answering questions regarding the IRA accounts.
- Responded to client inquiries via phone, delivering information and assistance to enhance client understanding of investment options.
- Verifying and funding investments.
- Coordinated with third parties to facilitate investment requests.
- Supported colleagues by providing assistance during busy periods.
- Albuquerque, NM
Education
CNM Community College
08-2007
Skills
- Damage assessment
- Utility risk management
- Site safety compliance
- Banking operations
- Financial management
- Cash management
- Computer operations
- Computer Skills
- Microsoft Outlook
- POS
- Administrative Experience
- Office Management
- Call handling
- Front Desk
Certification
Authorized signatory, Notary Public, 08/01/22, 08/01/26
Languages
English
Timeline
Damage Prevention Specialist
NM 811
06.2025 - Current
Personal Care Specialist
V. A. CAREGIVER PROGRAM
02.2022 - 03.2026
Senior Investment Specialist
Specialized Trust Company
07.2017 - 02.2023
CNM Community College