Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Ummel

Thornton,CO

Summary

Adaptable customer service representative skilled in managing high-stress situations and utilizing CRM systems. Known for exceptional problem-solving abilities and maintaining detailed records to ensure effective follow-up and resolution.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Acme Distribution
Aurora, CO
07.2005 - Current
  • Resolved customer inquiries effectively through phone and email communications.
  • Processed orders accurately using inventory management systems.
  • Collaborated with team members to enhance service delivery and support operations.
  • Assisted in training new representatives on company policies and procedures.
  • Handled escalated issues, ensuring customer satisfaction through effective problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Hinkley High School
Aurora COLORADO
05-1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Prioritization
  • Clerical support
  • Filing
  • Order fulfillment
  • Spreadsheets
  • Office equipment proficiency
  • Service standard compliance
  • Document control
  • Shipping and logistics
  • CRM software
  • Delivery scheduling
  • Warehousing functions
  • Software CRM system proficiency

Timeline

Customer Service Representative

Acme Distribution
07.2005 - Current

High School Diploma -

Hinkley High School