Pamela Jeffery

• Improved employee productivity with effective time management strategies for daily tasks.
• Streamlined office operations by implementing efficient administrative systems and procedures.

Assistance for Management within the store and store operations.

Monitor store alarms and provide correct procedures for alarms received.

Assist Asset protection with video requests.

• Analyzed and investigated incidents alongside functional management and security supervisors.
• Developed improved training methods with focus on public safety and officer awareness.
• Recorded incident reports with detailed accounts of occurrences.
• Patient sitter for patients in the Emergency room.
• Provide schedule for all security guards.
• Create monthly report for lead management of all activities activities and incidents.

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Developed strong rapport with customers and created positive impression of business.
• Work together with other associates to provide a productive and positive environment.

• Worked inside the Food Lion Cooperate Office as security and customer service.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
• Responded quickly to incidents and assessed active situations for security concerns.
• Answered customer telephone calls promptly and in appropriate manner.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Logged vehicles entering and leaving premises.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
• Manage use of Food Lion fleet cars for reservations and to save money and comply with safety protocols.

• Maintained organized, presentable merchandise to drive continuous sales. Operated and managed sales trailer.
• Maintained records related to sales, returns and inventory availability.
• Prepared cash deposits with zero discrepancies.
• Trained and developed in company processes, product knowledge, customer service and selling techniques.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Tracked stock using company inventory management software.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Served court documents and completed civil process duties cases
• Boosted presence in local community by planning and executing new Community Watch program
• Investigated incidents and crimes, including evidence collection and witness statements
• Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability
• Monitored crowded public areas and events to mitigate risk and promote safety
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
• Guided clients through alcohol and drug testing, background checks, investigations, statement delivery and reporting
• Gathered information and evidence to assist in solving crimes
• Worked as a team for a stronger unity in protecting our communities and one another
• Improved tractability by developing organizational systems for case logs, reports and agendas
• Taught educational classes in the middle schools through DARE and at numerous community events as a DARE Instructor.
• Served as North Carolina DARE Association Secretary for 5 years.
• Assessed and analyzed data to clarify course of criminal prosecution.
• Boosted presence in local community by planning and executing new Community programs.