Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Vega

Tonawanda,NY

Summary

Serviced oriented customer service with over 20 years background in Guest relations competencies include going beyond expectations. Fluent in Spanish and English. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Claims Adjuster

GEICO, Government Employees Insurance
09.2011 - Current
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Substantiated legitimate claims and denied unjustified claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Coordinated with medical professionals to evaluate injury claims fairly while ensuring policyholder needs were met throughout the healing process.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Documented information gathered in field and uploaded data to company database for efficient processing using ISO,Edge
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.

Inventory Manager

Island One Resorts
02.2006 - 06.2011
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Data base management and word processing


Hotel Manager

The Hyatt Place Hotel
04.2002 - 02.2006
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
  • Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Prepared monthly resort audits for review.
  • Oversaw day-to-day operations of 148-room hotel with staff of 40 employees.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.

Front Desk Manager

La Quinta Inn & Suites
07.1998 - 04.2002
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.

Education

Associate of Business Administration - Business Administration And Management

Everest University Orlando
Orlando, FL
05.2002

High School Diploma -

Grover Cleveland High School
Buffalo, NY
06.1990

Skills

  • Claims Investigation
  • Highly motivated
  • Claims Processing
  • Advanced oral and written communication skills
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Staff Training and Development
  • Staff Management
  • Business Administration

Timeline

Claims Adjuster

GEICO, Government Employees Insurance
09.2011 - Current

Inventory Manager

Island One Resorts
02.2006 - 06.2011

Hotel Manager

The Hyatt Place Hotel
04.2002 - 02.2006

Front Desk Manager

La Quinta Inn & Suites
07.1998 - 04.2002

Associate of Business Administration - Business Administration And Management

Everest University Orlando

High School Diploma -

Grover Cleveland High School
Pamela Vega