Pamela Vucinich
Rillton,PA
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.
Overview
12
12
years of professional experience
Work History
Sales Lead
Sephora at Kohl's
North Huntingdon, PA
08.2023 - Current
- Executed product launches and promotions, achieving high effectiveness and visibility.
- Trained new associates on customer service standards and comprehensive product knowledge.
- Managed inventory levels to guarantee consistent product availability for customers.
- Assisted customers with product selection, providing tailored recommendations to enhance satisfaction.
- Collaborated with management to refine sales strategies and improve customer engagement.
- Identified customer needs through active listening, recommending optimal products and services.
Account Manager
Century Support Services
North Huntingdon, PA
02.2019 - 07.2022
- Secured settlements aligning with production goals to drive revenue growth.
- Achieved consistent top-tier performance in debt settlement outcomes.
- Coordinated effective communication between clients and internal teams.
- Developed customized solutions tailored to specific client requirements.
- Utilized CRM software for efficient tracking of interactions and updates.
- Managed multiple accounts simultaneously while consistently meeting deadlines.
- Served as primary point of contact for addressing client concerns and needs.
- Maintained comprehensive knowledge of industry trends and market conditions to advise clients strategically.
Payment Specialist
Century Support Services
North Huntingdon, PA
03.2018 - 02.2019
- Processed customer payment transactions with high efficiency and accuracy.
- Resolved payment discrepancies and creditor inquiries swiftly.
- Implemented compliance measures for payment processing policies and procedures.
- Maintained precise records of all payment transactions within the system.
- Researched and addressed discrepancies related to customer accounts and payments.
- Monitored cash flow by tracking incoming and outgoing funds effectively.
- Delivered customer service support through phone, email, and other channels.
Customer Service Representative
Century Support Services
North Huntingdon, PA
11.2015 - 03.2018
- Completed 60 to 70 customer phone calls daily, providing program information and support.
- Documented call outcomes in CRM, ensuring timely completion of account manager tasks.
- Maintained comprehensive knowledge of products and services for effective customer assistance.
- Gathered customer feedback via surveys to identify areas for service enhancement.
- Conducted follow-up calls with customers post-issue resolution to ensure satisfaction.
- Increased customer satisfaction ratings by efficiently addressing inquiries and resolving issues.
Universal Banker
Citizens Bank
North Huntingdon, PA
07.2014 - 11.2015
- Ranked 5th among 59 bankers in region and recognized as top 25 market performer.
- Provided guidance on banking products and services to enhance client understanding.
- Educated clients on digital banking tools and online services for improved accessibility.
- Resolved customer inquiries with professionalism and attention to detail.
- Collaborated with team members to execute sales strategies effectively.
- Explained various banking products, including checking accounts and loans, to potential customers.
- Conducted outbound calls to follow up on marketing leads and recruitment opportunities.
Education
Bachelor of Science - Business Administration-Marketing
Seton Hill University
Greensburg, PA05-2022
Post-Degree Certificate - Esthetics
Douglas Education Center
Monessen, PA05-2023
Skills
- Sales-driven with goal achievement
- Pipeline management
- Strategic prospecting
- Cross-selling strategies
- Team coaching
- Beauty product demonstrations
References
References available upon request.
Timeline
Sales Lead
Sephora at Kohl's
08.2023 - Current
Account Manager
Century Support Services
02.2019 - 07.2022
Payment Specialist
Century Support Services
03.2018 - 02.2019
Customer Service Representative
Century Support Services
11.2015 - 03.2018
Universal Banker
Citizens Bank
07.2014 - 11.2015
Bachelor of Science - Business Administration-Marketing
Seton Hill University
Post-Degree Certificate - Esthetics
Douglas Education Center