ESSENCE TONEY
Loganville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented and knowledgeable, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Sales Lead
America’s Best
Snellville
01.2025 - Current
- Fitting and selling according to customer’s need.
- Opening and closing the store in a timely manner.
- Taking measurements and processing orders.
- Providing great customer service experience.
- Educate customers on proper care.
- Maintaining sales goals.
- Processing paperwork.
- Counting drawer and making deposits.
- De escalating customer complaints.
Medical Assistant
USA Health Endocrinology Midtown
Mobile
03.2023 - 10.2024
- Taking medical history.
- Collecting Vitals.
- Preparing patients for examinations.
- Assisting MD with FNAs.
- Collecting blood samples for BG/A1Cs.
- Scheduling/Rescheduling appointments.
- Calling patients back with lab results.
Medical Assistant
Greater Mobile Urgent Care
Mobile
08.2022 - 01.2023
- Preparing patients for examinations.
- Assisting the physician during examinations.
- Collecting and preparing laboratory specimens.
- Performing basic laboratory tests.
- Instructing patients about medication and special diets.
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections.
- Taking electrocardiograms.
- Wound care and changing dressings.
- Collecting Xray imaging.
Sales Lead
Journey's
Mobile
02.2021 - 08.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Customer Service Representative
Alorica
Mobile
06.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Walmart
Mobile
12.2014 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
Education
Certification - Medical
Remington College
Mobile, AL 01.2021 - 09.2022
Skills
- Team-building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- CPR/BLS Certified
- Vitals
- Blood draws
- HIPAA/OSHA certified
- Venipuncture
- Scheduling
- Customer relationship management
- Sales goal achievement
- Time management
- Team leadership
- Opening and closing procedures
- Problem-solving abilities
Timeline
Sales Lead
America’s Best
01.2025 - Current
Medical Assistant
USA Health Endocrinology Midtown
03.2023 - 10.2024
Medical Assistant
Greater Mobile Urgent Care
08.2022 - 01.2023
Sales Lead
Journey's
02.2021 - 08.2022
Certification - Medical
Remington College
01.2021 - 09.2022
Customer Service Representative
Alorica
06.2019 - 03.2021
Customer Service Representative
Walmart
12.2014 - 12.2019