Nakhorri Harrell
warner robins,GA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Lead
Aeropostale
WARNER ROBINS, Georgia
04.2021 - 08.2024
- Resolved customer complaints in an efficient manner, while maintaining quality standards.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Identified opportunities to improve processes related to the sale of products or services.
- Assisted in developing promotional materials, such as brochures and flyers.
- Assisted in strategic planning and setup of merchandise displays to promote target products, and attract customer traffic.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance, and information on merchandise and product features.
- Established new accounts and serviced existing accounts, maintaining professional relationships.
- Promoted accessories, and cross-sold additional products and services through the use of active persuasion.
- Managed cash register operations using the POS system, and processed sales and returns.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Listened to customer needs to identify and recommend the best products and services.
- Recognized security risks to properly handle situations.
- Operated register, handled cash and processed credit card transactions.
- Maintained relationships with existing clients by providing product updates and information.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed and implemented a successful sales strategy to increase revenue.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Maintained attractive merchandise displays to maximize purchases.
- Produced sales documents, finalized deals and filed records.
Car Wash Attendant
Tidal wave
WARNER ROBINS, Georgia
09.2022 - 03.2023
- Applied waxes and other protective coatings to vehicle surfaces.
- Maintained accurate records related to sales transactions.
- Inspected vehicles for damage prior to washing.
- Disposed of waste materials properly according to established regulations.
- Adhered to company policies and procedures relating to customer service standards.
- Operated cash register to process customer payments.
- Maintained a clean, organized, and safe work environment.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assisted customers with selection of car wash packages and add-on services.
- Maintained cleanliness and organization of the work area.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
- Greeted customers and answered questions regarding services offered.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Provided information about additional services available at the car wash facility.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Washed vehicle exteriors, detailed interior and applied external sealant or polish.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
MIT
Hibbett Sports
WARNER ROBINS, Georgia
06.2021 - 08.2022
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Certificate of Technical Studies - Information Technology
CGTC
Warner Robins, GA05-2025
High School Diploma -
Houston County High School
Warner Robins, GA05-2019
Some College (No Degree) - Information Technology
Middle Ga State University
Warner Robins, GASkills
- Sales closing
- Key account management
- Stockroom management
- Closing techniques
- Lead generation
- Sales planning
- Upselling strategies
- Customer Retention
- Decision-Making
- Teamwork and Collaboration
- Problem-solving aptitude
- Team building
- Excellent Communication
- Team member motivation
- Active Listening
- Adaptability and Flexibility
- Cash Handling
- Professionalism
- Staff training and motivation
- Organizational Skills
- Problem-Solving
- Interpersonal Skills
- Self Motivation
- Opening and closing procedures
- Merchandising proficiency
- Reliability
- Order Processing
- Athletic Training
- Fitness Program Design
- Strength training
- Physical Conditioning
- Injury Prevention
- Fitness routines
- Group facilitation
- Team Training
- Instilling discipline
- Improving performance
- Building team spirit
- Training Drills
- Supporting academics
- Proficient in software
- Media Relations
- Physically Fit
Affiliations
- Personal Training(sports)
- Assistant basketball coach
- Content creator
- fishing, hunting,outdoors
- cooking
- videogamer
- streamer
- fitness
Accomplishments
Multiple Employee of the month awards/recognition.
4 year honor highschool graduate
Partner program on most social media platforms
Certification
- ISSA certified personal trainer
- IS41-Internet Spec Web Site Designer
Languages
Spanish
Limited
References
References available upon request.
Timeline
Car Wash Attendant
Tidal wave
09.2022 - 03.2023
MIT
Hibbett Sports
06.2021 - 08.2022
Sales Lead
Aeropostale
04.2021 - 08.2024
Certificate of Technical Studies - Information Technology
CGTC
High School Diploma -
Houston County High School
Some College (No Degree) - Information Technology
Middle Ga State University
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